Xperia SP issue

KCJ — Thu, 31 Oct 2013 19:40:15 GMT

I was listening to music and I wanted to change the song, but it wouldn't let me push the fast forward button. I then tried to log into the phone with my password, but the buttons were not responding. I can recieve messages and calls, but whenever I try to use the keypad, it wouldn't work. I also tried powering it off, but it wouldn't allow me to press "power off", either.

I am not willing to risk removing the battery manually, because it is hidden underneath other things in the phone, and I have heard that it should be done by an expert. I have already tried restarting by holding the power button+volume up, and I also tried power button +volume down.

Any ideas on how to fix this problem?

Re: Xperia SP issue

Alexander1 — Fri, 01 Nov 2013 11:17:11 GMT

I suggest that you remove the back cover of the phone and press and hold the OFF botton with a tip of a pen (or similar) for a few seconds. Then try to start the phone as normal again.

For more information, please see page 11 in the user guide:

http://www-support-downloads.sonymobile.com/c5302/userguide_AE_C5302-C5303-C5306_3_Android4.1.pdf

topic Re: Xperia SP issue in XPERIA archive

Xperia SP issue

Re: Xperia SP issue