topic Re: Water Damage in XPERIA archive

Water Damage

dipsoul — Thu, 03 Oct 2013 02:25:27 GMT

Hi,

Does your service centers conduct Vacuum Test? My Xperia Z got water damaged with all flaps closed. Even the simcard litmus turned red. Who forgets to close this flap? I think people normally don't open this flap.

Phone is still working though there is water in the camera glass both back and front plus some water traces/marks behind the lcd. I hope the repair would be covered by the warranty.

Thanks

Re: Water Damage

Uliwooly — Thu, 03 Oct 2013 02:37:41 GMT

You have to contact your local repair center

http://www.sonymobile.com/global-en/support/contact-us/

Re: Water Damage

dipsoul — Thu, 03 Oct 2013 03:08:11 GMT

So that depends on country and service center prerogative?

Re: Water Damage

2close4comfort — Wed, 06 Nov 2013 23:09:46 GMT

Yes - Sony Mobile Germany told me that they can't do a vacuum test.

Re: Water Damage

savycrat — Thu, 07 Nov 2013 13:23:55 GMT

Forget the vacuum test, the service centers in India are not even equipped for basic repair. The replacement handset they had provided me the first time had slightly lifted back panel. I asked if its fine they said its normal. Back then I did not know of the issue. But gradually with use it lifted more but I never used it water so din face the issue. Interestingly when they give the replacement I have asked them, is it water proof they say yes. And when I asked the service center guy can you dip it in water and show its fine, before I accept the replacement. He says no sir we cannot do that. You have to do by yourself at your own risk. Lol... This is Sony.