topic Re: My Sony Xperia Neo L is experiencing a black screen problem in XPERIA archive

My Sony Xperia Neo L is experiencing a black screen problem

SamAtif — Thu, 31 Oct 2013 11:12:22 GMT

My phone is not starting. It is fully charged but when I press the on button it just vibrates and then nothing happens. The screen remains black usually it used to show SONY and then XPERIA. When I connect my phone to my laptop via USB cable it doesn't read the contents saying there is nothing in Drive G. I have tried to disasseble and reasseble the phone, took out the battery pack and reinserted it but it's not working. I have tried charging it for hours. I have been using this phone since the past 9+ months. What to do with this black screen problem, please help. I love my phone. Oh and by the way, I am in Pakistan and there are no Sony smartphone service centres here. HELP!!

Re: My Sony Xperia Neo L is experiencing a black screen problem

Alexander1 — Thu, 31 Oct 2013 14:12:41 GMT

I suggest that you repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone". Do this without the phone connected to the PC and make sure that you have the phone completely turned off.

If you still experience problem I suggest that you contact your local support team at the following email address:

questions.pk@support.sonymobile.com

Re: My Sony Xperia Neo L is experiencing a black screen problem

N-Bhaskar — Sat, 02 Nov 2013 10:52:49 GMT

tried this with SUS and PC , still not sucess...