topic Touch Issues in XPERIA archive

Touch Issues

ZeroZeroOne1 — Tue, 15 Oct 2013 13:14:29 GMT

Hi, I'm having serious problems with the touch screen. Touches just abort in the middle of a drag and restart and stop again, etc. This is especially annoying when gesture-typing (which is the main reason why I made the switch from iOS to Android).

Have a look at this video to see the problem in action: Touch Problem Video - Drawing is unusable and gesture-typing produces garbage

This doesn't happen all the time, it's working perfectly fine 75% of the time, but several times each day it just goes bad like that (I'm thinking mostly after extended use? could be heat-related?).

Anyone else having this problem? What can I do? (Yes, I tried restarting it...)

Re: Touch Issues

Uliwooly — Tue, 15 Oct 2013 16:10:22 GMT

Test your phone's touchscreen

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

also

repair your phone

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Touch Issues

ZeroZeroOne1 — Tue, 15 Oct 2013 17:27:34 GMT

Same result with the Xperia Diagnostics app... sometimes it works, sometimes it doesn't.

Re: Touch Issues

Uliwooly — Tue, 15 Oct 2013 21:12:01 GMT

Take it to Sony repair center

Re: Touch Issues

Gruff — Wed, 23 Oct 2013 21:58:26 GMT

Identical issues here. Please let me know if you find a cure!

Re: Touch Issues

Chuylm — Tue, 29 Oct 2013 18:52:39 GMT

Hello i had that problem and finally resolve it

use the SUS software

and factory reset the phone and update (really important)

after everything is completed, run Diagnostics, and you will see no more yellow line cutting

hope this helps

Re: Touch Issues

broko — Mon, 11 Nov 2013 18:26:29 GMT

Hello.

Has anyone had this issue recently, and solved it somehow? Does the SUS solution actually work? This problem appears and disappears randomly, which means it's very hard to actually say if it has been solved just by doing a few tests. It might just re-appear a couple of days later.

So, has anyone managed to solve this for good?

Re: Touch Issues

Sam — Mon, 11 Nov 2013 23:50:12 GMT

Given that they have not responded earlier this would generally indicate that the problem was resolved. I would advise trying the software repair as a first step in this case.

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Re: Touch Issues

broko2 — Tue, 19 Nov 2013 11:49:09 GMT

Well, no, it was not resolved. I used the SUS software, did the factory reset and here I am, with a worsened issue. The problem can now be also felt in menus, something that did not happen before. So before you consider doing this, bear in mind it does not only fail to fix the touch screen issue - it could also make it worse. I am getting really tired of the problems this allegedly 'high end' phone has.

Re: Touch Issues

Rickard — Tue, 19 Nov 2013 15:15:35 GMT

It seems you have the same issue as the one in this thread: http://talk.sonymobile.com/t5/Xperia-Z1/Z1-Touchscreen-issue/td-p/434537/page/2. I have forwarded it for further investigation and i will update that thread as soon as i have more information.

Re: Touch Issues

broko2 — Tue, 19 Nov 2013 15:40:23 GMT

Thank you, Rickard.

Should I send my details to you in the same manner as the OP from the other thread? I track the topic you linked as well and try to find any solutions I can, but sadly I seem to only have worsen it with this factory reset. It feels that these issues (battery/touch discrepancy) are down to software, not hardware? If so, it's a shame because it should be fixable via a hotfix and Sony should know and act upon this.

Anyways, I am really looking forward to reading any feedback regarding this issue as I really do not want to deal with the extremely condensending and ignorant retailer, which I had the back luck to purchase from.

Re: Touch Issues

brapi2 — Sat, 23 Nov 2013 07:35:21 GMT

did the SUS and factory update. screen is still messed up! My z1 is crappy! i spent a lot of money on this and just to get this kind of unit

Re: Touch Issues

ZeroZeroOne1 — Fri, 21 Mar 2014 07:39:20 GMT

Not resolved at all. Even after several software updates, restores and countless restarts the issue still persists. How can I get it exchanged?