topic Re: Vertical Lines - visibly on bright / white background in XPERIA archive

Vertical Lines - visibly on bright / white background

mmm273 — Tue, 29 Oct 2013 10:51:36 GMT

Hi i have problem. My Xperia SP has vertical lines all on the screen... they are visibly a lot, especialy on white background. I tired RMA, but thats was rejected. What i have to do ? On low-ends isnt that problem ( brother have Xperia M) so why on mid-end phone like this ? its rally disturbing.

Re: Vertical Lines - visibly on bright / white background

peterk2 — Tue, 29 Oct 2013 11:53:03 GMT

Same here. If you tilt the screen it is more visible. Connected to glove mode? Normal or fault?

Re: Vertical Lines - visibly on bright / white background

Ashroft98 — Tue, 29 Oct 2013 12:36:53 GMT

mmm273,can you take pictures of it?We might want to see it a little bit closer.Thanks.

Re: Vertical Lines - visibly on bright / white background

mmm273 — Tue, 29 Oct 2013 13:22:04 GMT

its not much visible on photo, but you can see it... real life is worse

Re: Vertical Lines - visibly on bright / white background

Ashroft98 — Tue, 29 Oct 2013 13:46:34 GMT

Thats bad.I suggest you to contact Sony first before bringing it to Sony Center.I think it is more to software related issue rather than hardware.

Re: Vertical Lines - visibly on bright / white background

mmm273 — Tue, 29 Oct 2013 13:53:29 GMT

no its not a software... im sure its HW failure, but as i said, its been on RMA and they said - "its a feature, not failure"... i dont know what now, because, i spen my money for failure phone...

I also contacted SONY and waiting for they answer. If its realy "feature" and not "failure" its my last SONY device.

Becasue this is not fair for me as customer.

Re: Vertical Lines - visibly on bright / white background

Ashroft98 — Tue, 29 Oct 2013 14:07:03 GMT

Did you put any screen protectors?

Re: Vertical Lines - visibly on bright / white background

mmm273 — Tue, 29 Oct 2013 16:58:56 GMT

no, on screen was foil with that red stripe ( prepurchased foil, no screen protector).

Re: Vertical Lines - visibly on bright / white background

peterk2 — Tue, 29 Oct 2013 20:04:42 GMT

Mine is a bit different.

I will try to make a photo as well.

It's visible in bright sun light better, when I tilt the screen a lot.

I thought it's a feature, but wanted to double check.

The lienes are very symmetric, hollow and seems to be under the glass. Grey lines with some texture.

I have no issues with touch sensitivity and phenomenon is not dedicated to white screens.

I thought it's may be the ASF (anti shatter film), but I do not really know if SP has it or not.

Different sources, different answer.

Re: Vertical Lines - visibly on bright / white background

Ashroft98 — Wed, 30 Oct 2013 12:50:15 GMT

Oh man,only now i saw the picture,i am sorry to say this,but that actually really is a feature...It is part from Corning Gorilla Glass 2(but don't know how it functions).That also exist on my phone,but since i put the brightness a little high,i did not experienced it.Don't worry mate,its normal.

Re: Vertical Lines - visibly on bright / white background

mmm273 — Wed, 30 Oct 2013 17:50:18 GMT

So this is really sony´s fail. I feel deluded, because thi is not what sony promised, i quote sony official Xperia SP page

"Closer to reality

The 4.6” screen of the Xperia SP HD phone is so vivid you feel you’re in the middle of it all – no matter what you’re viewing. The Reality Display is powered by Mobile BRAVIA® Engine 2. That means razor sharp images, vibrant colours and the enhanced contrast you recognize from Sony TVs."

Nothing something like " ... and vertical lines which is "feature"" .

It really disturbs me, i cant use phone for browsing net, really annoying...

i used to have many smartphones before ( 80% of it was Sony) but this is only one who have this problem... Sony dissapointed me. Despite all problems with their latest smartphones ( weak wifi, horible camera etc) this one is for me really last straw !!! SONY NEVER AGAIN !!!

Re: Vertical Lines - visibly on bright / white background

peterk2 — Wed, 30 Oct 2013 21:11:48 GMT

I thought that SP had gorilla glass 1 actually. Lines are visible even if screen off, under bright sun if you tilt it. Not really a problem for me, just I would like to have the issue clarified