topic Re: Sony Xperia M Network Problem in XPERIA archive

Sony Xperia M Network Problem

skarora007 — Tue, 12 Nov 2013 06:10:52 GMT

Just got this phone and within 4 days, twice it has gone into such a mode where I see full signal from the carrier (Airtel/Vodafone etc), but I don't receive any incoming calls, nor I can make any outgoing calls. Others who try to call me get the message that it's either switched off or unreachable. And when I try to make an outgoing call, it just keeps on going forever without actually getting connected.

Have been using the phone for about 2 weeks now and almost everyday I've to reboot my phone to avoid it going into the above issue. If I don't reboot, automatically it goes into that dormant mode without my knowledge and no one is able to call me up unless I realize that myself.

Has anyone else seen this kind of behavior? Is this already a known bug with this model? Any help, please advice.

Thanks,

Sunil

Re: Sony Xperia M Network Problem

GhostRider — Mon, 02 Dec 2013 11:26:38 GMT

Hi Pal,

I'm also facing the same issue w.r.t Xperia M Single variant mobile. After my own investigation I found out that the problem could be due to the frequency of the 3G network (India) or the phone manufacturing network specification.

We can't define it as phone defect because of following facts:

When I faced this problem I tried the below setting change and it worked for me.

When you're not able to receive calls (scenarios) :

- Immediate Hang

- Call swipe button hang

- Not able to hear the other end voice clearly

When you're not able to make calls(scenarios):

- Immediate hang

- No response from carrier end (Airt.// Re/// etc..)

- End user not able to hear our voice..

For all the above stated scenario, I managed to tweak the setting (simple one step) to make it work without rebooting the mobile phone.

Setting : Follow : Setting -> More -> Mobile Networks -> Network Mode -> GSM Only.

By setting the mode to GSM only we'' lose the 3G capability of phone but still I can assure the VOICE calls will work.

BTW, with the dual mode (WCDMA/GSM) there is no issue with respect to data (internet) and text messaging.

HTH !!

Cheers!!

Re: Sony Xperia M Network Problem

Deepakdddd — Tue, 03 Dec 2013 17:00:42 GMT

HI every one,

I am using xperia M from last 3 months.

this is my second sony phone almost 7 years back I used sony T 100. which I sold due to same network reception issue and i swear that I won't buy any sony phone. But somehow I bought this xperia M and I am facing similar issue of network reception. The network is visible in my phone but I am not able to make calls and many caller gets the prompt that my phone is switched off or out of coverage area.

I have to reboot it or select network time and again. What to do??????

Re: Sony Xperia M Network Problem

Rakesh_yk — Fri, 06 Dec 2013 07:34:32 GMT

hi Friend

i have face same Problem last a week i don't know what happen, but i have upade software last week through PC Campagion theirafter i seen this problem

Re: Sony Xperia M Network Problem

arjun1114 — Tue, 10 Dec 2013 03:01:41 GMT

I have got this m model today and from the time I inserted the SIM I have not seen network just a small red cross near the network and surprisingly I saw network. For a min after 8 hours. And that's it. I have tried to amend all settings and software update and the SIM works awesome on my other phones. No fluctuation at all. I think u people shud test phones better before its out in d market. And I have had the same issue with my previous Sony typo.

Re: Sony Xperia M Network Problem

Ashishsinha32 — Tue, 10 Dec 2013 05:38:40 GMT

I am also facing same issue with Xperia M single sim version.

Any fix for that?

Re: Sony Xperia M Network Problem

nicu — Tue, 10 Dec 2013 19:52:41 GMT

I had the same problem before update and the problem persist also after update to latest firmware 15.1.C.2.8

I am sonehow dissapinted about this terminal from sony. I would expect to be able to use it at least as... phone.

Re: Sony Xperia M Network Problem

agent27 — Mon, 03 Feb 2014 14:07:59 GMT

Trieed it .

Still not working.I own an an xperia j ST26i

Re: Sony Xperia M Network Problem

Sam — Tue, 04 Feb 2014 05:22:18 GMT

@agent27 - So that we can look into this further for you, can you please elaborate on what you have tried?

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Re: Sony Xperia M Network Problem

pandya — Fri, 21 Mar 2014 17:57:12 GMT

i recently purchase xperia m and i also have same network probleme as meintion by u. have u find any solution 4 that probleme. sony should work for that probleme. i never suggest anyone to buy sony mobile because of above problemes. this is my first purchase and i have very bad experiance.

Re: Sony Xperia M Network Problem

Sam — Mon, 24 Mar 2014 00:09:38 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

@pandya - So that we can assist you in getting a working handset again, can you please elaborate on the specific problems you are facing?

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Re: Sony Xperia M Network Problem

msynilo — Fri, 28 Mar 2014 06:02:45 GMT

Dear Xperia Support, I'm facing the same problem as skarora007 and other users in this Subject, since purchasing the phone last January.

once a day minimum, after receiving the call my phone freezes for a while, I cannot hear the caller. After trying to call back - no success. The phone is silent. Other callers cannot reach me until I restart the phone.

What is the reason? Any updates to the problem (software update, phone change etc.). Let me please know if you need any details.

thank you.

Re: Sony Xperia M Network Problem

sebastinvinoth — Fri, 28 Mar 2014 09:19:31 GMT

same issue i am facingi t......

Please provde the solution or fix this bug.

Re: Sony Xperia M Network Problem

Caris — Thu, 11 Sep 2014 15:07:47 GMT

I use xperia m dual. But my problem is my Sim 1 is notbworking, netwok or sim card error. Pls fix this.

Re: Sony Xperia M Network Problem

Sam — Fri, 12 Sep 2014 00:26:15 GMT

@Caris - Have you tried using another SIM in its place?

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Re: Sony Xperia M Network Problem

sonyxperia2802 — Wed, 15 Oct 2014 19:47:36 GMT

SIgnal drops...Changed the sim never had issues with samsung but I am stuck with this because i bought on contract.Last sony purchase for me.

Re: Sony Xperia M Network Problem

Csaba_Keleti — Thu, 16 Oct 2014 14:57:08 GMT

Tried another sim, tried RMA. Still **bleep**.

Re: Sony Xperia M Network Problem

enano16 — Tue, 01 Sep 2015 00:46:13 GMT

hello, since I bought my sony xperia m (c1904) in sotre sony, I always had problems with 3G data network, is very unstable and vary the intensity of the signal, I tested with several sim cards and all had the same experience . which may be the problem and solution, thank you very much

Re: Sony Xperia M Network Problem

xavinux — Thu, 03 Sep 2015 13:19:21 GMT

Hi @enano16

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

In PC Companion you press start on Support Zone -> Start on Update the phone/tablet software -> Repair phone/tablet (the blue clickable link in the message) -> Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

If it's not possible to perform this software repair, you could check the following FAQ topic regarding USB connection problems:

/t5/FAQ/USB-connection-problems/m-p/348074

If it nothing seems to solve the problem, you have to consider visiting a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

If my answer was helpful for you, please thank me with Kudos.

I'm at disposal for any question.

Best Regards,

Re: Sony Xperia M Network Problem

viper37 — Sun, 20 Sep 2015 06:47:00 GMT

theres no network and internet connection im frm baguio city phillippine teach what to do with my xperia m.