topic Re: Xperia ZR loose charging flaps issue in XPERIA archive

Loose Charging Flaps

jerick — Mon, 14 Oct 2013 11:39:08 GMT

Just want to know if there is a need to dismantle the unit when replacing the USB Charging Cover (flaps) or it is just snapped on to the unit.

Re: Loose Charging Flaps

suyogpatil — Mon, 14 Oct 2013 11:50:11 GMT

Umm I guess yes becasue those flaps are connected inside the phone ... atleast thats what I think after watching XZ repair video on youtube

Re: Loose Charging Flaps

jerick — Mon, 14 Oct 2013 11:58:37 GMT

Thanks bro. Somebody from the staff of the Sony Xperia Support?

Re: Loose Charging Flaps

Alexander1 — Mon, 14 Oct 2013 14:09:54 GMT

This needs to be replaced at a service center to ensure that the phone still follows the IP classification.

Re: Loose Charging Flaps

tom-phils — Sat, 16 Nov 2013 04:32:30 GMT

Hi, same here just bought the phone last month and now I am noticing the side flaps is loose. after closing it properly and putting it in my side pocket and somebody called me (vibrating) when I pulledout the phone the flaps is already popped out. This happened to me several times already, I even tried to closed it and put it on top of my table went away and have someone tried to call me 3 times, after 20 mins went back to check and notice the flaps was already about to pop out. I checked if there are dirt or anything that might clog the rubber hooks but it was clean. This is verry alarming since this is an IP certified device. Compared to the cover of the earpiece which is very sealed and sturdy the side flap is a bit shallow and thin.

Now I am scared to even try it in the pool becase the light pressure in the water when submerged might pop the side flap out.

Xperia ZR loose charging flaps issue

tom-phils — Sun, 24 Nov 2013 15:27:08 GMT

Hi Sony,

Just want to clarify if the issue in the loose charging flaps is an isolated issue? I mean the sony service center said they will replace my unit with a new one, but will it really solve the issue? I am afraid after another month after using the replacement unit problem might come back again.. I am really bothered because I bought ZR over ZL which is a bit more expensive BTW, because of its water proof feature.. Pls need honest answers

Re: Xperia ZR loose charging flaps issue

WillberG — Mon, 25 Nov 2013 00:52:50 GMT

Get a charging dock then you never need to open the flap.

Re: Xperia ZR loose charging flaps issue

Uliwooly — Mon, 25 Nov 2013 00:55:07 GMT

You should get the Xperia ZR Dock, that way you won't have to open the flaps/covers that often

Re: Xperia ZR loose charging flaps issue

tom-phils — Tue, 26 Nov 2013 05:26:24 GMT

Getting a charging dock is not really a long term solution for me. How about if I need to transfer data from my computer to the phone? then what? they would just recommend me to do it via wifi? I mean these movable parts should have been stress tested right? Just a month of use then suddenly it's broken?. I have used my Xperia S for more than a year already and it also has a charging flap and I often open and close it for about 3 times a day to charge or copy files and as of today and it is still snappy and tight. Compared to my Xperia ZR it even has two (2) rubber hooks to secure it where as to my XS with only one. Another thing, I often use my earphone so I need to also open the 3.5 jack flap regularly and as of today it is still tight and snappy considering it has only one (1) rubber hook to secure it. Clearly something is wrong with the charging flap. This is really starting to frustrate me...

Re: Xperia ZR loose charging flaps issue

Uliwooly — Tue, 26 Nov 2013 06:40:37 GMT

I haven't encountured any issues with the flaps on my Xperia Z nor Xperia S, but because the phone is water resistant I want to avoid wear and tear so I use NFC/bluetooth, wifi and the Dock as much as possible. I don't have any other suggestions but to contact your local Sony Center.

Re: Xperia ZR loose charging flaps issue

tom-phils — Thu, 28 Nov 2013 15:45:52 GMT

I hope anyone from sony answers too... well about wear and tear... I have only been using the phone for a month and I charge my phone once a day and sometimes when transferring files. So approximately I have openned the flap about only more or less a hundred times. I mean is this how weak the design or the quality of a sony phony phone? Or maybe a strategy for the user to buy a dock? and all the while i thoughtthe dock was just an optional product but now it is a must?

Oh well I will wait next week to get the replacement unit and I will try to observe if the flap will behave differently. Until then I will post my findings... This is so frustrating....

Re: Loose Charging Flap

jerick — Mon, 02 Dec 2013 11:10:41 GMT

Hi. Sorry for the late post regarding the replacing of loose charging flaps. I brought my Xperia Z at the main service center located at Kapitolyo, Pasig City, Philippines. Since my unit is under warranty period, Sony charged me 300 Pesos only for the cover and they were able to replace the charging flap without dismantling the unit. The service took 10 minutes or less. Kudos to the Sony Mobile Tech in Pasig.

Re: Loose Charging Flaps

tom-phils — Mon, 02 Dec 2013 18:02:37 GMT

Really but I thought it was under warranty so why charge you? You did not break the flap right? it is just the result of daily use so why charge you? I brought my xperia ZR and told me they will replace the unit with a new one free of charge. did they show you how they replaced the flap, I hope they really replaced it not just did something to tighten it. So how was it? did they showed you your old flap or did they give your old flap?

Re: Loose Charging Flaps

tom-phils — Tue, 03 Dec 2013 08:03:53 GMT

Hi just got my phone, there was a mis communication they just replaced the flap not the whole unit but they did not charge me. I made it clear to them that they should not treat the flaps as cosmetics blah blah. The flaps played a major role in keeping the phone IP58/57 certified. So that means that the flaps wasn't just there to make the phone more appealing but to keep water and dust from going in the phone. So as a critical part of the phone it should be included in the phones part / service warranty.

I will observe the new flap and give you feedback what happens next.

Re: Loose Charging Flaps

jerick — Tue, 03 Dec 2013 11:01:08 GMT

@ tom-phils - Yes my unit is under warranty. Service charge is free and I was also able to negotiate that the flap be free of charge. But they refused because according to them that cover is considered a cosmetic. I'm not sure if this is true. Yes, they gave back the old flap and its closing properly now.

Re: Loose Charging Flaps

tom-phils — Wed, 04 Dec 2013 01:37:11 GMT

Strange.... In my case I forgot to ask for the old flap cause I was in a hurry to go back to work . But did they did not charge me for anything. Maybe because your unit was XZ and mine was ZR ? oh well still my point was they shouldn't consider the flap a cosmetic because it is an essential part in keeping the phone IP58/57 certified and for me cosmetic means optional. So I dont see anything optional with the flap, not unless you can put the phone under water without closing the flap then I will consider it just a cosmetic or an optional part. Oh well.. at least it is fine now, let's just hope we wont be bringing it back again anytime soon.

Re: Loose Charging Flaps

Sam — Wed, 04 Dec 2013 04:36:38 GMT

The cost of any repair is down to the assessment by the repair agent. If they find that the flap has come loose/off due to a manufacturing defect they will tend to cover it, if not then it will tend to not be covered.

The repair agents don’t normally give any leftover parts to the customers as they would generally be recycled straight away, this would have had to have been a special case.

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Re: Loose Charging Flaps

tom-phils — Sat, 07 Dec 2013 17:51:05 GMT

I think so too, Anyways I was wondering when will they ever make the phone all wireless. It is very possible nowadays, data can be transferred via WIFI and the 3.5 jack can be left open even in the water like in Z1. That would be very interesting hehehe!

Re: Loose Charging Flaps

tom-phils — Wed, 15 Jan 2014 07:17:37 GMT

Okay, After less than a month when they replace the flap / rubber cap. Just this week there are several times that the flaps are getting loose again.. Not that frequent though but it is already starting to behave like the previous problem. I am already frustrated. Does this mean that I have to bring it back to the service center? will I be doing this every month. I think they will ask me to pay for the rubber cap. I hope sony can answer this concern. I mean it did not even reach 1 month when they replaced it now the problem is starting again... Hey sony I hope you can help me with this one.

Re: Loose Charging Flaps

tom-phils — Thu, 23 Jan 2014 16:54:24 GMT

Hi Sony..

Its been my 4th time to return to the center but the problem keep on comming back even though they replace the flap, I already bought the docking charger so I wont have to use the flap often but still the problem came back. Is it possible to ask / recommend for a unit replacement. My friend's friend bought a ZR several weeks I bought mine but as of today hir ZR has no loose flap issue. Man this is so frustrating.... I hope you can answer me now sony.