Problems with my phone, many problems, sadly

kendi3 — Mon, 11 Nov 2013 12:20:13 GMT

hello my name is jane from kenya....i got a big problem with my sony z ultra,this phone gets so hot and then its goes off..i cant really tel what the problem would be,second its went off and cant change any more nor can i put it on....its just one month old..maybe sameone here got the same problem pliz share with me for am in love with this phone

Re: Problems with my phone, many problems, sadly

JoeYap — Mon, 11 Nov 2013 17:40:54 GMT

Could be old firmware issue.

1) Just let it on the charger for 2+ hours.
2) Power on.
3) Update firmware to B.2.257

To see if it is available or update firmware can use any of the method below:-

1) Sony update service (SUS): http://www.sonymobile.com/gb/tools/update-service/

2) Sony PC Companion : http://www.sonymobile.com/gb/tools/pc-companion/

3) Over the air (OTA) - Sometime reboot device will work or clear data at Settings->app->all->update center may work.

Don't forget to give Kudos and / or mark the correct answer

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Problems with my phone, many problems, sadly

Re: Problems with my phone, many problems, sadly