topic Warranty is void when updated in XPERIA archive

Warranty is void when updated

kopi26 — Sat, 03 Aug 2013 06:29:46 GMT

Hi!

Here in the Philippines, why does the warranty gets voided when the owner performs the update himself?

And only the service center are allowed to do the update.

I really want to buy the XZ but there's far too many reason not to.

Re: Warranty is void when updated

Sam — Mon, 05 Aug 2013 04:18:26 GMT

I’m not sure where you sourced this information from but it is incorrect. Running an update over the air with the phone, via PC Companion or using the Update Service does not void the warranty.

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Re: Warranty is void when updated

kopi26 — Tue, 06 Aug 2013 01:45:05 GMT

It actually came from Sony Store.

The reason behind it is that the customer might not perform the update correctly and to avoid issues.

I don't understand why it'll void the warranty when it's just software.

Re: Warranty is void when updated

Uliwooly — Tue, 06 Aug 2013 02:27:26 GMT

if something goes wrong while using PC Companion or Sony Update Service, just start the whole process again and it will solve the problem, perhaps they meant to say if you "manually update your phone" (with flashtool) or if you flash a CustomROM?

Re: Warranty is void when updated

kopi26 — Wed, 07 Aug 2013 04:03:10 GMT

That could be one but they said that the update may fail due to internet connection and battery charge so I think they're referring via the PC Companion.

Anyway, I'll clarify again next time and if it's still the same, voided warrant via PC Companion/SUS, then I guess I'll go with something else.