topic Re: Bluetooth looses connection with carkit constantly in XPERIA archive

Bluetooth looses connection with carkit constantly

rsonymobiles — Sat, 14 Sep 2013 19:24:16 GMT

Bought the Xperia SP a week ago to replace my Xperia P. I have been using the Xperia P with the carkit of my BMW 5-series (2012) without any problems.

Now with the SP (running on Android 4.1.2 and firmware 12.0.A.2.254) things are horrible!! I have paired (several times again) the phone with the carkit but it drops the bluetooth connection constantly each 10 or 15 seconds or so... completely useless! According to the carkit display (BMW's iDrive system) it looks like it has difficulties syncing with the phone.

Now ... Dear Sony Support... please get this straight and solved with the next update or patch or anything. Please do NOT start telling me about checking with the BMW dealer for an update from their part. The Xperia P worked perfectly and the Xperia SP needs to function in the same manner. It's the phone that changed things, not the car.

Feedback on this is not only appreciated but I really insist on reporting back on this with something telling me that Sony Support really cares... something obvious like: We have registered the concerns and have reported the issue directly to our research team together with Google developer team or whatever... a little bit like a support service is intented to do.

THANK YOU!

Re: Bluetooth looses connection with carkit constantly

Etienne — Sat, 14 Sep 2013 19:46:20 GMT

No problem in a Nissan Qashqai.

Re: Bluetooth looses connection with carkit constantly

rsonymobiles — Sun, 15 Sep 2013 06:59:41 GMT

Thanks for your feedback Etienne but nevertheless it does not provide any added value to my problem as I already knew that people are using the Xperia SP in combination with other carkits without any problems. Also I see other people complaining about bluetooth connectivity problems with the Xperia SP in other circumstances and similar problems (similar to mine) are reported with the Xperia Z and ZL.

Point is: the new guy in play here is the Xperia SP (had no problems with the P in the past). So the fix should come from the new SP and not from the car.

Re: Bluetooth looses connection with carkit constantly

dm84 — Sun, 15 Sep 2013 09:14:05 GMT

Have you checked if your carkit Bluetooth supports the latest Bluetooth firmware the sp has? Bare in mind older phones do not have the latest firmware for Bluetooth.

Re: Bluetooth looses connection with carkit constantly

Etienne — Sun, 15 Sep 2013 18:12:03 GMT

Did you try to connect in another car with your Xperia SP ?

Re: Bluetooth looses connection with carkit constantly

joopcady — Mon, 16 Sep 2013 19:49:26 GMT

I have the same problem with my Xperia L (bought in august) in my Mercedes C class (2011).

Every 60 to 70 seconds it loses its connection. It reconnects and 60 seconds later the connection is gone again. And it keeps doing that. I am constantly distracted by the message "connecting to.....I never had any problems with my Nokia.....

Re: Bluetooth looses connection with carkit constantly

dm84 — Mon, 16 Sep 2013 20:56:39 GMT

What model of Nokia did you have?

Re: Bluetooth looses connection with carkit constantly

joopcady — Wed, 18 Sep 2013 11:54:54 GMT

A Nokia 6300

Re: Bluetooth looses connection with carkit constantly

leobloom — Wed, 18 Sep 2013 13:19:11 GMT

I have the same problem with my SP and Mercedes E200 Bluetooth kit. My old HTC Sensation had no difficulty. This is definitely a Sony problem.

Re: Bluetooth looses connection with carkit constantly

Michaelvn — Thu, 19 Sep 2013 10:50:15 GMT

-BUMP-

I have the same issue with my BMW 116d (F20, 2012). While I'm on the phone, suddenly the BT connections drops and I look like talking to nobody...

This is not a BMW problem because I have paired other device and these work just fine.

Does it have something to do with STAMINA? Battery saving thingies?

Even with a SmartConnect profile enabling my BT when entering my car to pair doesn't help...

Sony, HELP! 🙂

Re: Bluetooth looses connection with carkit constantly

Wiloooo — Thu, 19 Sep 2013 11:44:22 GMT

I have the same issue with my Audi A4 2011 !!

I had no problem before with my Samsung S2, but now with the Sony Xperia SP I can't use the bluetooth system of the car. The phone is disconnected from the car system on each call after 1 mn or so !!

A real issue !

Re: Bluetooth looses connection with carkit constantly

Rickard — Thu, 19 Sep 2013 12:05:22 GMT

Xperia SP uses a newer bluetooth standard then Xperia P and you might have to update the firmware in the car in order for this to work without problems. Looking at BMWs site it doesn't look like they list Xperia SP as compatible.

Xperia SP uses Bluetooth 4 and Handsfree profile v1.6. Please check with the car manufacturer if your current setup supports these versions.

Re: Bluetooth looses connection with carkit constantly

dm84 — Thu, 19 Sep 2013 17:28:20 GMT

Bluetooth version on 6300 is v2.0 while it's 4.0 on the sp find out if your carkit is compatible with v4.0

Re: Bluetooth looses connection with carkit constantly

joopcady — Sun, 13 Oct 2013 12:54:54 GMT

I don't give up easily. So after some experimenting I found a working procedure.

I changed the time after my phone is going into stand-by mode to 30 minutes. When my phone, not in stand-by, makes contact with the car it does not lose its connection anymore. And even after 30 minutes when the phone does go in stand by the connection is not lost. And stamina mode is ON. Any explanation ?

Re: Bluetooth looses connection with carkit constantly

Michaelvn — Wed, 23 Oct 2013 06:50:06 GMT

let me try this out jubbetje

Re: Bluetooth looses connection with carkit constantly

seenghal — Fri, 14 Feb 2014 08:58:58 GMT

I am using the Sony Xperia SP with a Nokia BH-503 and I am facing the same problem. Every 15 to 30 seconds, the phone drops the bluetooth connection. Changing the Nokia BH-503 has not helped. And the same Nokia BH-503 works very well with other phones. Clearly, the Sony Xperia SP has a problem of dropping the bluetooth connection. Sony, please help!

Re: Bluetooth looses connection with carkit constantly

York-Xperia — Thu, 06 Mar 2014 09:49:57 GMT

Confused by this post, have Sony just washed their hands of this problem?

Re: Bluetooth looses connection with carkit constantly

cookie_11 — Mon, 17 Mar 2014 20:14:00 GMT

I have a ford focus and mine loose conection all the time!! Its really frustrating ive evan tried driving mode and that dont work please sort this problem out!!!

Re: Bluetooth looses connection with carkit constantly

RobinB1 — Fri, 30 May 2014 07:59:49 GMT

I have exactly the same problem with this phone in the BMW 3 series (06 model). It worked fine with the Xperia Neo V that I had until a couple of weeks ago. With the SP it's completely unusable, as it won't stay connected long enough for me to search for the contact I need, let alone ring them.

It was also initially difficult to pair up and took 15 or 20 attempts o load the contacts from the phone to the car system.