topic Re: PC Companion update issue in XPERIA archive

PC Companion update issue

nilfredf — Sun, 01 Sep 2013 06:55:49 GMT

thers a new firmware update for my xperia sp and then i tried to update my phone using pc companion and sony update service,when i reached to the step that i need to turned off my phone and reconnect it while pressing hold down volume key pcc. and sus it seem to be unable to detect my phone.why?and when my phone is on and connect it detects my phone pls help...

Re: PC Companion update issue

Stan_mithil — Mon, 02 Sep 2013 17:34:42 GMT

I have the same issue on my xperia sp. Any solution guys???

Re: PC Companion update issue

Tejinder — Tue, 03 Sep 2013 04:44:47 GMT

Make sure you are using Original Sony USB Cabel came along with handset...

Re: PC Companion update issue

nilfredf — Tue, 03 Sep 2013 16:59:52 GMT

yeah i use sony usb cable 2.0 nothing happens.i try another pc also but i face same problem

Re: PC Companion update issue

usher_an — Tue, 03 Sep 2013 18:43:16 GMT

I have the same problem!! Please help

Re: PC Companion update issue

kronosq — Tue, 03 Sep 2013 22:40:45 GMT

try to disconnect the cable completely and then reconnect it if posible to a different usb port

Re: PC Companion update issue

kronosq — Tue, 03 Sep 2013 22:46:10 GMT

I am facing a different problem pc companion can't find my update neither sus i live in greece and i know for a fact tht the update is available in greece but it says that i have the latest version also i currently have version 12.0.A.1.257 and everyone else has 12.0.A.1.284 i don't know what to do and if the problem is my current version please help.....

Re: PC Companion update issue

Alexander1 — Thu, 05 Sep 2013 14:22:51 GMT

If PC Companion/ Update Service can't find you phone:

Try different USB ports, if you are connection to USB 3 port (Blue) try to connect to a USB 2 port (black) instead.

Try with different USB cables. If you still have a problem you should try on another PC.

If PC Companion/ Update Service says you already have the latest software the new update is not yet available for your unit. The software is rolled out gradually. Please check our software update FAQ topic:

http://talk.sonymobile.com/t5/FAQ/The-software-update-collection-topic/m-p/348066#U348066