topic Re: Restart issue with xperia M while headphone is connected in XPERIA archive

Restart issue with xperia M while headphone is connected

vicky1000 — Sun, 01 Sep 2013 00:44:58 GMT

Xperia M restarted:

while taking a screen short when head phone is connected

also while playing a song and then head phone is connected in between

Re: Restart issue with xperia M while headphone is connected

moneylatentoi — Mon, 02 Sep 2013 07:27:10 GMT

Me too. I from vietnam.

Re: Restart issue with xperia M while headphone is connected

Pulak — Tue, 03 Sep 2013 19:15:19 GMT

yes i am having the same problem ... restared 3 times today .. while connecting with headphone ... I am from India And this would be apriciated if some one from Sony could reply on this matter ....

Re: Restart issue with xperia M while headphone is connected

Saji — Tue, 03 Sep 2013 19:53:18 GMT

Is the restart when listening to music/FM or when on calls with headset?. I was on calls for about 2 hours today with a headset and did not see this issue...

Re: Restart issue with xperia M while headphone is connected

durveshthorve43 — Wed, 04 Sep 2013 02:49:32 GMT

Same here, i got this phone xm 10 days back.. It restarted 3 times

1st instance - when I was watching movie on mx player and i had enabled lock touch feature on mx player.. i think i presed the power button and i guess the headphone was connected.. i could see a quick blue screen for miliseconds and the phone restarted

2nd instance - i was listening to music with headphone connected, i got a call, i pressed the button on headset to receive the call and all i could see is blue screen for milli seconds and the phone restarted with sony logo first

3rd instance - i had the headphone plugged in and was listening to music, i pressed the power button and saw a blue screen for milli seconds and the phone was blank

had to restart the phone by pressing the power button

did u all report the issue at the service center?

will my phone be replaced as it is just 10 days?

Re: Restart issue with xperia M while headphone is connected

Pulak — Wed, 04 Sep 2013 04:22:36 GMT

Is this is a Software problem or a problem with some pieces only.. if it is for some pieces only then we should replace our phones...

Re: Restart issue with xperia M while headphone is connected

Jithu — Wed, 04 Sep 2013 07:05:43 GMT

Had the same problem.. I think its a hardware error.. Replaced the phone the very next day...

Re: Restart issue with xperia M while headphone is connected

Pulak — Wed, 04 Sep 2013 08:23:39 GMT

Did it solved the problem ????

Re: Restart issue with xperia M while headphone is connected

arrprayudhi — Wed, 04 Sep 2013 08:34:23 GMT

Glad, i dont have any restart problem,

Re: Restart issue with xperia M while headphone is connected

Saji — Wed, 04 Sep 2013 13:26:22 GMT

Maybe a firmware update/repair might fix the issue. In my experience I recall the service center stating that they replace the unit if it is within 7 days under DOA (Dead on Arrival).

Re: Restart issue with xperia M while headphone is connected

Pulak — Wed, 04 Sep 2013 14:10:16 GMT

today i went to the sony service center .. they told that as my device is in 7 days from purchage they will replace it with a new one ...and told me to bring all the accesories and the box , with the phone tommorow ....

Should I replace the phone ?? As this might be a frimware problem ??? I don't want my screen guard to go with it and all the time consuming backup-restore wores ...

Re: Restart issue with xperia M while headphone is connected

Saji — Wed, 04 Sep 2013 14:21:56 GMT

If the issue is anything to do with hardware, a device replacement will fix it. Unless ofcourse it is a design issue in which case a replacement will not help unless Sony decides to do something. Your current device anyway has an issue so you will not know unless you get a replacement.

Whatever be the case, make sure that you call Sony toll free number and register a case. The service center will ask you for a Ticket ID when you approach for replacement. Better to have the Ticket ID handy when youwalk into the center.

Hope that helps!.

Re: Restart issue with xperia M while headphone is connected

Pulak — Wed, 04 Sep 2013 15:04:00 GMT

thanks for the reply .. and yes I have attain a 11 digit number from the Sony CC .. so I will go and submit my device tomorrow .. but they said that replacement will take 2-3 days .

Sad to see my 4 day old device in the service center ..

Re: Restart issue with xperia M while headphone is connected

Saji — Wed, 04 Sep 2013 15:17:08 GMT

Yes, it took 3 days for me also since the device had to come from JLK Enterprises, Delhi who is the authorised RDS for replacing DOA devices.

Once the service center accepts your DOA they will issue a DOA form and then you can also go to http://sonymobile.servicetrack.in/ to track the status of your DOA acceptance.

Re: Restart issue with xperia M while headphone is connected

heru — Thu, 05 Sep 2013 01:27:48 GMT

i have same restart problem, and get replacement from sony distributor Indonesia but restart problem happen again. I think its firmware issue

sorry for bad English

Re: Restart issue with xperia M while headphone is connected

tayan1985 — Thu, 05 Sep 2013 04:21:15 GMT

my phone is also restarting sometime after the camera is switched on or while playing music. Sony please fix this asap.

Re: Restart issue with xperia M while headphone is connected

garysa — Thu, 05 Sep 2013 04:56:55 GMT

There is no restart problem with headset provided by sony, but when I used nokia or other brand headset phone gets restarted. So I guess have to use only provided headset.

Re: Restart issue with xperia M while headphone is connected

satmechy2 — Thu, 05 Sep 2013 12:52:52 GMT

restart n over heating problem how to solve this guys

Re: Restart issue with xperia M while headphone is connected

Saji — Thu, 05 Sep 2013 13:56:51 GMT

Try a factory reset first. If not try a repair using SUS. Check if heating problem is resolved by these steps. Otherwise you will have to show the device at the Sony service centre.

Re: Restart issue with xperia M while headphone is connected

usmslm102 — Thu, 05 Sep 2013 16:24:55 GMT

guys Plz help me i want to buy this phone !

plz tell me the exact reason regarding restarting ..

its hardware issue or software/firmware issue ..

plz help me i'm confused to buy or not !