topic Water Resistant Fail in XPERIA archive

Water Resistant Fail

Karim-Fayssal — Thu, 12 Sep 2013 17:00:18 GMT

So it's not NEW to you that your well advertised WATER RESISTANT XPERIA Z has common issues about flaps leaking water inside the phone which causes many many problems to the handset , which is considered as cheating advertisement because most of Xperia Z owners have bought it willingly to enjoy this new feature that you have included in your most advanced handset..
As it wasn't just enough cheating people through advertisement , you're cheating us with your Shiite after buy services of repair services centers.And it's all over the world...
I am addressing to you this angry message because I have ran out of solutions with my local service center (Delta EGYPT), they have been extremely rude , misinforming and completely ignorant to my complains.

So SONY, after all these complains , are you still convinced that there is nothing wrong with your product and not willing to take any actions about that problem except saying that there is a vacuum test and blah blah blah ?!!
You are destroying your own reputation that you spent a lot of time , money and resources to build.
Wake up SONY!!!

Re: Water Resistant Fail

Uliwooly — Thu, 12 Sep 2013 17:09:39 GMT

Sam

Sony Xperia Support

Posts: 4,585

Registered: ‎2011-04-10

Re: Faulty flaps of Xperia Z caused water damage - Help!!!

June

It would be worth asking if the repair agent can perform the vacuum test on the handset as this can confirm any problem with the seals.

Re: Water Resistant Fail

Karim-Fayssal — Thu, 12 Sep 2013 17:31:43 GMT

I already did , and they didn't have a clue what i am talking about ..
You have some serious problems in your handsets gentelmen and you should take a serious action to prevent it in the future if you have any intentions to keep growing in the market .
Otherwise ,if you keep ignoring your customers complains and stand still about their reported problems .

Re: Water Resistant Fail

Uliwooly — Thu, 12 Sep 2013 18:00:21 GMT

You should let Sony know directly

http://www.sonymobile.com/global-en/support/contact-us/

Keep in mind that this a forum for users to help each other.