topic Re: Brand new Sony Xperia SP issues in XPERIA archive

Brand new Sony Xperia SP issues

rockgemini — Wed, 11 Sep 2013 18:22:45 GMT

Hi,

I went to the store to buy a Micromax Canvas 4 HD smartphone and since it was out of stock, I took a demo of Sony mobiles and was quite impressed by the look and feel and also the audio and video experience. No doubt Sony beats the rest when it comes to picture and sound. I also read online reviews and found that Soby Xperia SP is pretty good.

So, I just bought a brand new Sony Xperia SP 3 days ago and here are my alarming experiences so far!

1. The very night I got the phone, I was unable to charge the phone using the sony cable and adapter that came along in the box. I had to keep the phone switched off whole night and had to go back to the store in the morning. They checked it in all possible power outlets and USB ports too and the phone didn't show any charging icon, so the conclusion was that the handset was faulty! They gave me another Xperia Handset and I tried charging it and all other basic features and they were working. Thank God I didn't order it online.

2. Once, I came home with the new replaced handset, I found that the phone only charges with the box provided Adapter and cable. It doesn't charge with any of the other USB phone charging cables that I have which was quite disturbing for me. Hoping that I would be able to at least use the sony cable to charge it from any available USB ports, I tried it in my car's audio player which has a USB port too. And to my disappointment, it didn't charge there! Whereas my previous phones used to charge from any USB outlet using any USB cable.

I then took the Sony cable along to my workplace hoping that I would be able to charge it from my office laptop's USB port, but to my bigger disappointment, even that didn't work! My office has a secured network and the IT department has disabled the USB ports to prevent data transfer, however all phones that I have used so far have worked with any USB cable in my office laptop for charging purpose. Finally, today my phone went out of battery and I had to switch it off mid way.

3. When I play music and start browsing the internet on the phone, the music just stopes suddenly at a random point. It is not consistent and happens at different durations of a song. Pressing the Pause button doesn't do anything and I have to start all over again. This is such an annoying experience.

I read some public forum posts saying that running a phone repair and deleting all data and a fresh install will help the music sopping issue, but I am not sure how authentic or reliable that information is.

I had such strong brand trust in the quality of Sony, but after buying this phone stretching beyond my budget I feel that I am in big loss. In fact, I went to the store to check if I can return this handset and get another brand (Samsung/HTC etc) instead, but they said, they can't help it since it has been sold to me already.

Being such a brand, not addressing or testing the basic features such as charging and not supporting common cables/ports and lacking in flexibility is really unexpected and highly disappointing. Most other brands are flexible with USB charging with all available cables and ports and they are not restricting customers to their brand cables and adapters. I wouldn't have gone for Sony, only if I knew about this. Now, I am in a fix. I am almost losing my trust from Sony products and I am in the verge of recommending my friends not to be a scapegoat like me.

Could you please explain on the above issues and tell me if there is any workaround available to charge my handset in restricted USB ports which work for other handsets and also use other charging cables. If not, why are you restricting customers to only Sony cables and hence causing such big inconvenience which essentially doesn't make it a smartphone at the first place.

Also, is there any workaround or solution to the music stopping issue while browsing?

Hoping to hear from you soon!

Regards,

Premangshu

Re: Brand new Sony Xperia SP issues

dm84 — Wed, 11 Sep 2013 18:56:39 GMT

hello rockgemini i understand you plight but be rest assured all you have to do is reset and update a link below will tell you how to update bro no need to panic you made the right chioce getting a sony mobile smartphone

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Re: Brand new Sony Xperia SP issues

rockgemini — Wed, 11 Sep 2013 18:59:27 GMT

Thanks for the links bro..what issues will this update take care of? Could you please explain me on your issues and solutions you got from this update?

Re: Brand new Sony Xperia SP issues

dm84 — Wed, 11 Sep 2013 19:05:22 GMT

the music issue while you browse and music stops is gone , the phone runs even smoother than it did it feels like a very sturdy phone now not one issue what so ever at the moment the flow and reponce is very smoothh and lag free

Re: Brand new Sony Xperia SP issues

rockgemini — Wed, 11 Sep 2013 19:06:54 GMT

Great! I hope this update helps me too..what about the charging? Are you restricted to using only Sony cable and specific ports not working for charge?

Re: Brand new Sony Xperia SP issues

dm84 — Wed, 11 Sep 2013 19:10:35 GMT

the chharging issue should be sloved with this update as i've never experienced that particular issue before but confident in sony to solve it with this new update and if not solved then would think itsa hardware issue and lucky you can still return and get a new hand set again but update and let me know the changes you notice . cheers

Re: Brand new Sony Xperia SP issues

rockgemini — Wed, 11 Sep 2013 19:12:13 GMT

Thanks, will let you know once I run the update.Cheers!

Re: Brand new Sony Xperia SP issues

dm84 — Wed, 11 Sep 2013 19:12:56 GMT

no problem bro . cheers

Re: Brand new Sony Xperia SP issues

rockgemini — Fri, 13 Sep 2013 03:55:19 GMT

Hi..I ran the update and the music stopping issue seems to be resolved now..thanks for your help bro!

However, I expected a reply from Sony guys on the restriction to only sony cables for charging and restricted ports not working while for other phones such usb ports can be used for charging the handsets..

Re: Brand new Sony Xperia SP issues

dm84 — Fri, 13 Sep 2013 13:52:40 GMT

I find that really weird or it could be the other chargers are not powerful enough to charge your phone maybe they lack capacitors

Re: Brand new Sony Xperia SP issues

dm84 — Fri, 13 Sep 2013 14:11:39 GMT

check out the link below might give you an insight into chargers

http://sindhu.ece.iisc.ernet.in/systemslab/documents/cellphone_chargers.pdf

cheers

Re: Brand new Sony Xperia SP issues

Rubayet1990 — Fri, 13 Sep 2013 15:26:33 GMT

Hi rockgemini!

I did not face any charging problem with mine...I did all the upadates, and it runs like a charm.Even i charge with with a ''belkin'' usb cable!

You can contact with local customer service centre...it seems something not working properly.

Re: Brand new Sony Xperia SP issues

rockgemini — Mon, 16 Sep 2013 12:45:03 GMT

Hey thanks for all the info bro..really appreciate it..i will try to contact the service center folks!

Re: Brand new Sony Xperia SP issues

SeanMurphy6035 — Mon, 16 Sep 2013 23:18:30 GMT

Hi there. I bought my Xperia SP on the 14th September and I am running software 4.1.2 and I only have the issue of music stopping while browsing or Facebook. The exact same issue and want to know what to do or if there is an update later than 4.1.2 that I haven't updated to? Thanks guys

Re: Brand new Sony Xperia SP issues

rockgemini — Tue, 17 Sep 2013 04:08:54 GMT

Hi Sean,

You can run this update. Even I had this problem of music stopping and it got resolved after running this update:

http://www.sonymobile.com/gb/tools/update-service/

Re: Brand new Sony Xperia SP issues

smgmsmgm — Sat, 04 Jan 2014 06:58:19 GMT

i am having the same problem with music player i tried the device update it says that my device already has the latest software what to do? will i re install it?

Re: Brand new Sony Xperia SP issues

johnylim — Sat, 04 Jan 2014 08:22:32 GMT

My SP works well with other charger, i always use Asus Mypad charger, Blackberry charger, and my previous XPERIA Play /X10 mini pro charger, all did well. But using in box charger give the best battery performance. Both charging speed and discharge speed