topic Re: xperia sp conversation problem in XPERIA archive

xperia sp conversation problem

ahristov91 — Wed, 25 Sep 2013 15:12:56 GMT

Hey guys! I bought the phone 1 month ago and now I have a big problem. Yesterday i tried to call a frind and i couln't hear hit. He couldn't hear me too. I restarted the phone but the problem was there. After 1-2 hours i called again and it was ok. Today the problem is on again. I can't hear anything i the other side can't hear me too. When I turn the loudspeeker on its ok, but when its off i can't hear anything. Someone knows how to fix this ?

Re: xperia sp conversation problem

Uliwooly — Wed, 25 Sep 2013 15:43:13 GMT

Try the basic, repair your phone

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to give Kudos (Click on the half star + )

Re: xperia sp conversation problem

Rhmbo — Wed, 25 Sep 2013 18:38:30 GMT

I have the same problem since three weeks ago. I suspect it has something to do with the headphone jack. When it first happened I thought for some reason there was some pocket lint in the jack. I took a pin and tried to clean it. Nothing came out but the phone worked as good as it can again. Second time it happened I did the "cleaning" again with same result, the phone worked. Luck or hardware problem? I dont know.

Re: xperia sp conversation problem

mixingsuite3000 — Thu, 03 Oct 2013 10:04:52 GMT

hi there!

as problems won't stop on my 3 weeks old SP, i also had this one.

i assumed that the phone didn't recognize the last unplugging of my earphones and was still in "headset-mode" (even if it didn't show me any sign...)

my solution: plug in a mini jack (earphone etc.), wait a few seconds, and unplug it again. my device recognized this process and changed to "normal-phone-mode" again...

cheers,

ps: dear sony-staff: i'm happy to do your job!

Re: xperia sp conversation problem

Timmy9009 — Sun, 06 Oct 2013 14:23:20 GMT

I would really be glad if you are able to do their work but its not working for me. I have sent my Xperia SP for repair they told me its hardware problem. So everyone who have this problem should go to a service centre fast. Thank you .

@Sony, if my phone is not fixed the next phone im getting is definitely from your best friend Samsung.

Re: xperia sp conversation problem

vijayk088 — Mon, 09 Dec 2013 10:17:38 GMT

Even i have the same problem.. if u got solution tell me

Re: xperia sp conversation problem

Sam — Tue, 10 Dec 2013 03:51:18 GMT

@vijayk088 - Given the nature of the problem, if you have already tried the steps outlined by Uliwooly above I can really only advise returning the phone so that it may be assessed by an authorised repair agent sorry.

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Re: xperia sp conversation problem

Samih — Sat, 14 Dec 2013 11:35:15 GMT

I had the same problem a couple of times, and @mixingsuite3000 was dead right about the solution.

I'm pretty sure this is not a hardware issue, the problem is that the phone isn't realising you unplugged the headphones sometimes.

Tested it just now by calling my girlfriend's phone - the ear speaker wasn't working.

- Hung up the call, plugged headphones for a couple of seconds, then unlugged them.

- Called my girlfriend again, now the ear speaker works fine!

This makes sense as I use the phone a lot as a music player, so I am plugging in and unplugging the headphones at least a couple of times a day.

Re: xperia sp conversation problem

Sreeju — Thu, 19 Dec 2013 09:53:23 GMT

I had the dame complaint and I did the plugging n unplugging method many times n it won't work for me. Given to sony service center and they did the software update??? And sound has came back..... For only one week. Now the loud speaker is not working. Any other solutions?

Re: xperia sp conversation problem

peterbarretto — Wed, 15 Jan 2014 10:21:51 GMT

mixingsuite3000 was right. I also had d same issue and plugging n unplugging did d trick for me and now the earpiece works fine. ihope this is not a hardware issue n a sw update will fix this

Re: xperia sp conversation problem

amyel — Sat, 18 Jan 2014 05:32:35 GMT

Same problem with my sp, i hear a very low sound even if the volume is on maximum, the plug and unplugging didn't work for me, any other solutions, i hope its not hardware problem

Re: xperia sp conversation problem

Sam — Sun, 19 Jan 2014 23:28:35 GMT

@amyel - Have you tried Uliwoolys's advice on the first page to at least rule out a software issue?

Re: xperia sp conversation problem

Kumari — Sun, 02 Feb 2014 10:20:53 GMT

My phone had the same problem, I could only hear if it was on speaker phone, I tried plugging in my headphones and unplugged again, and Voila! It worked! Thanks mixingsuite3000, my phone was driving me crazy after trying so many other things.

Re: xperia sp conversation problem

Tam1 — Tue, 25 Feb 2014 14:25:20 GMT

Just had the same issue, plugging headphones into the jack and removing again fixed it for me too. THANKS!

This issue/solution should be made a sticky on this forum - seems a number of people it has happened too.

Re: xperia sp conversation problem

petranakos — Sat, 01 Mar 2014 06:40:04 GMT

Hi guys,

I have the exact same problem. This thing with the plugging and unplugging the headphones does it need to be done with the original Sony headphones?? Because I don't have them any more...

Re: xperia sp conversation problem

DrNdre — Sat, 01 Mar 2014 07:22:32 GMT

It seems this issue has to do with software because ever since the jelly bean 4.3 update my phone doesn't behave the same,it even flickers sometimes. And now i thought the ear piece was gone but after trying the plugging and unplugging headsets thing it's working again.I use my bluetooth headset for music all the time but when the battery died i decided to plugg in the ear phones and when I unplugged without turning off the music the ear piece had no sound during calls before the update I could do this most of the time and the phone was still fine. My bluetooth headset was also quick to connect and i could start playing music in seconds but now it takes time,the headset can be connected but when I try play music it plays through the phones speaker. I think Sony Software team are doing half their job it's time you get serious!

Re: xperia sp conversation problem

petrolhead — Tue, 04 Mar 2014 03:22:31 GMT

Thanks for the tip 🙂 it really worked 😉

Re: xperia sp conversation problem

TalhaMasood — Tue, 04 Mar 2014 09:47:34 GMT

I had the same problem of no sound from both speakers of handset whether it is music/video playback or calls. I resolved it via plugging in / out headphones few times and problem resolved.

Re: xperia sp conversation problem

Than_Dieu — Tue, 16 Sep 2014 17:00:24 GMT

This worked for me. I had the same issue with my xperia sp phone, now it works again just by plugging/unplugging the headphones. Thanks for the solution!

Re: xperia sp conversation problem

shankey09 — Mon, 13 Oct 2014 16:21:25 GMT

the phone speakers not working while talking...other wise on LOUD mode it gives perfect notification sound...except for the songs and vedios that i play in my xperia sp arent audible ... plz reply for the same...