topic Re: Sony Neo L : black screen in XPERIA archive

Sony Neo L : black screen

KitYan940 — Wed, 28 Aug 2013 18:33:00 GMT

Hi,

I have a neo L since last year. 3 days ago, the battery dropped at 0% when I tried to open it the next morning, I got the vibration like always but the screen stay black.

I already tried with PC Companion to repair it and with Sony Update Service but the screen still won't show a light.

I have no warranty in my smartphone.

Can anyone can fixe this ?

I heard there's a lot of people who got that to.

Re: Sony Neo L : black screen

Uliwooly — Wed, 28 Aug 2013 20:19:38 GMT

what if you connect it to the wall charger for an hour or so? have you flashed your phone ?

Re: Sony Neo L : black screen

KitYan940 — Thu, 29 Aug 2013 08:47:07 GMT

it doesn't work either and I already tried to flash it but it doesn't work too.

Re: Sony Neo L : black screen

KitYan940 — Fri, 30 Aug 2013 10:24:25 GMT

Is there anybody who can help me with that ??

Re: Sony Neo L : black screen

Alexander1 — Mon, 02 Sep 2013 08:45:02 GMT

Try to remove the battery, SIM card and SD card for a while and then try with Uliwooly's suggestion again.

If the problem persists it sounds like you should have the phone examined by a service center. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sony Neo L : black screen

divina1020 — Wed, 16 Oct 2013 03:38:48 GMT

I had a problem in my sony neo l can open but it's black screen..

Re: Sony Neo L : black screen

Alexander1 — Thu, 17 Oct 2013 09:51:17 GMT

@divina1020 wrote:

I had a problem in my sony neo l can open but it's black screen..

Try to repair your phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone"

Re: Sony Neo L : black screen

N-Bhaskar — Sat, 02 Nov 2013 11:12:48 GMT

always same reply by Sony Xperia Support ...

but plz guide us , as all this methods is not solving our problem....

Re: Sony Neo L : black screen

Joe1986 — Tue, 24 Dec 2013 18:41:45 GMT

Hi guys , give us proper solution... i have tried doing the software updates.. but still have the same issue .. please help us

Re: Sony Neo L : black screen

Alexander1 — Thu, 09 Jan 2014 16:05:33 GMT

@Joe1986 wrote:

Hi guys , give us proper solution... i have tried doing the software updates.. but still have the same issue .. please help us

In that case it sounds like you should have the phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sony Neo L : black screen

albarn — Wed, 05 Feb 2014 16:43:56 GMT

My xperia neo l is on now. The solution is you must change the IC POWER. Is a hardware problem not software