Internal Storage problem

Barronle — Tue, 24 Sep 2013 10:48:20 GMT

Hello,

I recently bought the Sony Xperia J online from Meteor (on the 26th Aug 2013) and from the first week of use the internal storage has been giving me trouble. I don't know much about phones and assumed it was just a temporary error but it seems that any apps saved on the internal storage will not work 90% of the time. The message "Unfortunately, com.viber.voip has stopped" (for the viber app) always appears when I click the relevant apps. I have had to transfer everything onto the phone memory which is now almost full. As I bought the phone to cater for more apps and to have more storage than my last phone I have to say I'm completely disappointed with this product.

Also I find there is no option whatsoever to transfer apps or photos or anything for that matter to my SD card. So basically I have about 4 GB lying around useless on the phone while my phone memory takes up the slack,.

Can u advise anything to solve this problem?

Re: Internal Storage problem

gwhispererz — Tue, 24 Sep 2013 11:36:55 GMT

Hi, it could be a software issue, see if repairing phone software with PC Companion or Update Service helps.

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

Be aware that this process erase phone data completely, backup if necessary.

However, before proceeding with the above, have you tried with another SD card?

topic Re: Internal Storage problem in XPERIA archive

Internal Storage problem

Re: Internal Storage problem