topic Re: Touch screen problem -Under warranty in XPERIA archive

Touch screen problem -Under warranty

adi_sat123 — Sun, 21 Jul 2013 11:54:44 GMT

i also had the wierd touch screen issue
and my fone is under warranty.....
tried sunbathing and everything else

gave my fone for service...
they told that they will replace touch screen

Will this solve this issue?? if not will they replace the fone???

pls reply

Re: Touch screen problem -Under warranty

Sam — Mon, 22 Jul 2013 05:54:38 GMT

The repair agent will take whatever steps necessary to resolve the problem. They will not complete the repair until the handset tests as functioning so you should not have the same problem when it returns.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Touch screen problem -Under warranty

adi_sat123 — Thu, 25 Jul 2013 01:11:02 GMT

What if it is unrepairable???..... my friend got the same problem and was said that is unrepairable.....
I'm lucky to have few days of warranty left.....
if they cannot repair it what will they do???

Re: Touch screen problem -Under warranty

Sam — Thu, 25 Jul 2013 01:14:06 GMT

That is up to the assessment of the repair agent and the terms of the warranty in your area. Please contact your local Xperia Care team for further information regarding that.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Touch screen problem -Under warranty

adi_sat123 — Thu, 25 Jul 2013 15:13:42 GMT

i've called the xperia care center and they told that the spare (touch screen) has arrived and seems they have fixed it..... Do i have an extension in warranty for a few months..... i'm going to get my phone tomorrow....
What if the problem starts again after 2 or 3 days......will they fix it just like a product in warranty or do they charge for it?

Thanks for the prompt reply :smileygrin:

Re: Touch screen problem -Under warranty

Sam — Fri, 26 Jul 2013 01:04:44 GMT

You would be best to check with the team as outlined above for any questions regarding warranty.

What are your thoughts about this forum? Let us know by doing this short survey.