topic Re: Media GO not recognizing Xperia S in XPERIA archive

Media GO not recognizing Xperia S

Eliote87 — Mon, 09 Sep 2013 19:29:59 GMT

Since the last update (6.2.B.1.96), Media Go stopped recognizing my Xperia S, and it makes PC Companion to hang. So, I cannot make backups, nor syncs nor modify the media inside my phone. I can do nothing. It's not the first time I face this problem. I used to have this kind of issues with my Sony Ericsson W508 also. Is there any known issue?

Re: Media GO not recognizing Xperia S

Uliwooly — Mon, 09 Sep 2013 21:23:00 GMT

Why don't you access the phone directly?

connect the phone to your computer > computer > Xperia S > internal storage

Don't forget to give Kudos

Re: Media GO not recognizing Xperia S

Eliote87 — Thu, 12 Sep 2013 03:22:34 GMT

Because I manage my media with Media Go, and I expect Sony to make a software that works good, and not like this. Some times when I kill MediaGo or PCC processes, my phone is then recognized. So, it seems to be a software issue.

Re: Media GO not recognizing Xperia S

Rickard — Fri, 13 Sep 2013 12:02:39 GMT

I've been trying this here but for me it works without any problems. As the problem started when you updated the phone, try making a repair of the phones software using PC Companion. If that doesn't help, also clear the internal storage from Settings -> Storage but remember to backup your files first.

Re: Media GO not recognizing Xperia S

pavanraghuv — Tue, 24 Sep 2013 17:45:09 GMT

This did not help. Same issue repeats. Media GO doesnot recognize and PC Companion hangs.

Re: Media GO not recognizing Xperia S

Rickard — Wed, 25 Sep 2013 06:13:47 GMT

If you close PC Companion and Media Go and then connect the phone, can you see it and transfer files using Start -> Computer -> Xperia S -> Internal storage?

Could you also try your phone with another PC and see if the same thing happens there?

Re: Media GO not recognizing Xperia S

xebeauxa — Thu, 26 Sep 2013 08:59:32 GMT

Good morning,

I have the same issue with Media Go and Sony Xperia S. Before the last update, I have some difficulties to connect Media Go and Xperia S. I close Media Go, then I plug Xperia S by USB. I open Windows Media player and synchronize some musics with the Xperia S. I close Windows media player and then I open Media Go. Media Go recognise the Xperia S and do the Job. Without using WMP I could not achieve to Media Go recognize Xperia S.

But after the update, Media Go does not want to connect my Xperia S. In fact, when the Xperia S is sleeping, Media Go identify a device and ask me to unlock it. Once I have unlocked the device, Media Go does not see Xperia S. When I take off the USB cable, Media Go recognise the Xperia S very quickly before seeing that the phone is deconnected.

When Media Go is close, Windows 7 display two windows for fast access. I could access to all data stored inside my phone.

When Media Go is close, the windows media player is able to manage my device (synchronizing music ect...)

When Media Go is close, Songbird 2.2.0, Build 2453 (20130204082828) could access and manage my Xperia S.

I do not think that reseting my phone could solve a problem of Media Go but if it is, I would have to reset always before connect to Media Go unless the problem is due to a non media content of my Xperia S.

I actually use Media Go to keep up to date my Xperia S with podcast, and Media Go is not the only logiciel to download podcast but has been the only that could manage my phone.

Xebeauxa

Re: Media GO not recognizing Xperia S

Eliote87 — Wed, 02 Oct 2013 03:21:18 GMT

I also tried deleting all the content of the internal storage, but the problem is still there. On the other hand, I can use Winamp to synchronize music with my Xperia, without any issue. I'm pretty certain it has something to do with PC Companion and/or MediaGo. Let me be clearer on this point:

If I connect the phone to the PC, PCC shows up and recognizes it. I can also browse it from Windows Explorer without any problem.

As soon as I launch MediaGo, most of the times (let's say, 90% of the times), it does not recognizes the phone, and PCC hangs. So, I disconnect the phone from the PC, then PCC goes back to a normal state, so does MediaGo.

I close both applicationes (PCC and MediaGo).

I connect the phone back to the PC, then I open Winamp (without opening PCC nor MediaGo). I can synchronize my music perfectly well.

Again, if I launch MediaGo, it's very likely I will have the same issues. And sometimes, after a indetermined amount of minutes, MediaGo shows the phone.

At last, I could some times kill both applications whilst the phone was not being recognized (PCC not responding), and as if it were magic, MediaGo could see the phone again.

I don't know if, somehow, MediaGo or PCC is having an issue with MTP protocol or something, but it is not working as expected. And I kind of like MediaGo though!

I hope it is clear.

Re: Media GO not recognizing Expire S

xebeauxa — Wed, 02 Oct 2013 07:28:46 GMT

Good morning,

This morning, Media Go asked to be updated to 2.5a that I do. When reading the post of Eliote87 I have tried to wait to see If the phone is connected later.

I close Media Go. I unlock my Xperia S. I connect my Xperia S to my computer. PC Companion recognize the phone. Windows asked what to do and I answered "Transfer files with Media Go". Media Go opened without connecting the phone.

2 minutes later, the Xperia S is finally connected to Media Go.

I disconnect my phone from the computer and I let Media Go open. I unlock my phone. I connect my phone to my computer. PC Companion recognize the Xperia S after 10 seconds. Windows does not ask me what to do with the connected device (Media Go still running). Media Go does not recognize my Xperia S.

2 minutes 30 seconds later, the Xperia S is finally connected to Media Go.

I disconnect my phone from the computer and I let Media Go open. I open Windows Media Player. I unlock my phone. I connect my phone to my computer. Media Go does not recognize my Xperia S.

7 seconds after connection, both Windows Media Player and PC Companion have connected my Xperia S.

2 minutes 30 seconds after connection, the Xperia S is finally connected to Media Go.

This means that our problem is solved or must be read as "Media GO not recognizing Xperia S below a fair time of connection around 20 seconds".

In addition, why Windows 7 does not ask me what to do with my device when Media GO is running ? Is it due to Media GO ?

Xebeauxa

Re: Media GO not recognizing Expire S

Eliote87 — Sat, 05 Oct 2013 16:06:24 GMT

Well, that's a good test. However, in my case, the time for Media Go to recognize my phone is absolutely random. In fact, I let the phone connected for more than 20 minutes some times and Media Go never recognized it, while Windows did. What I realized is that if I don't open Media Go or PCC while the phone is connected, I can use Winamp (just so say) without any problem.

Media Go very slow and other problems with Xperia S

notsobad — Wed, 16 Oct 2013 20:46:42 GMT

Hi All,

I have an Xperia S smartphone that works pretty well, makes wonderful pictures and got stuck only 2 times during all his life (already 1 year and a half)

This really is not the case with Media Go that frankly puts me out of my mind !

As it was showing errors at start such as "It seems that Media Go did not stop correctly..." and the Net.framework error for assembly 'Accessibility' (3 times at every start), I uninstalled it and deleted everything in relation with an uninstaller software. Then reinstalled from scratch => result exactly the same behavior.

+ it took 4 days to synchronize my 10283 music tracks, videos and pictures, 78 Gigas altogether. Four days !

But the really bad point is when connecting my phone: hours to download the pictures and didn't even complete until I had to unplug it to go to work, the clean way of course with “eject”

When I came back and plugged it in again to continue, I saw that it was starting all over again and checking the settings, noticed that a new exactly same Xperiatm S (LT26) device is in the list

The final point, and probably one of the reason of all this, Is that Media Go does not close when I close it, its process is still there, stuck in the tasks manager (process use at 0)

So please, if anyone of you has the solution, I’ll be very grateful to apply it and warmly thank you

Re: Media GO not recognizing Expire S

matt_mmpn — Wed, 30 Oct 2013 21:08:08 GMT

Hello everyone!

I'm new in this blog and I hope that here I can find a solution to this problem.

I have the same problem since the last update of media go (2.5a) and Xperia s (android 4.1.2, build n° 6.2.B.1.96): I can not use Media Go and the phone together.At the connection, windows sees the phone, media go waits and PC Companion detects your phone. I may add that with great difficulty you can use PC Companion to backup data and so on.

As previously reported, Media Go recognizes the device for a very short time at the disconnection of the same from the PC.
Finally, I add that I use windows 7 64 bit, maybe the problem depends on it.

Re: Media GO not recognizing Expire S

Rickard — Thu, 31 Oct 2013 08:35:02 GMT

I have forwarded this for further investigation. I will update this thread as soon as i have more information.

If you have problems transferring files also with other applications and Windows Explorer you could try using MyPhoneExplorer from www.fjsoft.at as a workaround.

Re: Media GO not recognizing Xperia S

stevenhsl — Sat, 09 Nov 2013 03:11:36 GMT

Hi there, I'm facing this issue as well, my media Go (2.5a build 299) could not detect my xperia S as well after I updated my phone to .96 firmware.

Bedies, My Windows Explorer freezes when I run my media go with xperia S connected to computer and it turns back normal when I disconnected my phone immediately.

Hope that there are some fixes for this issue since I always sync and back up my media with Media Go.

Re: Media GO not recognizing Xperia S

Smauglys — Sat, 09 Nov 2013 20:00:52 GMT

Hi,

I want to join the crowd and say that I am having the same issues - may be this helps to encourage Sony to make a fix for us

Re: Media GO not recognizing Xperia S

matt_mmpn — Sun, 17 Nov 2013 22:27:23 GMT

Hi again!

I looked for a solution and for the latest phone drivers.

But, on this site (http://developer.sonymobile.com/downloads/drivers/, the official Sony website), I can't find a JB driver for this phone (Xperia S). Maybe this is the source of our problems?

Bye!

Re: Media GO not recognizing Xperia S

matt_mmpn — Tue, 19 Nov 2013 21:50:23 GMT

Good news everyone!

I downloaded an update for the phone and for Media Go (2.6) and now it sees the phone, so I think the problem is fixed.

Thank you so much Sony!:smileyhappy:

Re: Media GO not recognizing Xperia S

Eliote87 — Thu, 05 Dec 2013 21:57:34 GMT

Hey guys! I think SONY finally did it and solved the issue. I've installed an update for MediaGO a few days ago (at the begining of December 2013) and everytime I connect the phone to the PC, MediaGo recognizes it almost immediately. I have to verify in another PC before updating MediaGo and after updating it, in order to check if the update effectively solves the issue.

Regards and thanks. It seems that the blog is useful.

Re: Media GO not recognizing Xperia S

Rickard — Tue, 10 Dec 2013 12:59:21 GMT

I see you already noticed this but i just got confirmation that this is fixed in Media Go 2.6.

Re: Media GO not recognizing Xperia S

akb4evr — Thu, 12 Dec 2013 18:52:44 GMT

I am still facing this problem and I am unable to sync my phone photos to the PC Media go is not recognizing my Xperia S.
I also have a Xperia U and it connects in seconds on the same PC
Above all I have 2-3 more issues for which I have been chasing Sony since August but there has been no progress to it.
Now my phone is out of warranty and you people are not even ready to help me out.