topic Re: SIM Card hardware/design issue in XPERIA archive

SIM Card hardware/design issue

AJG — Tue, 24 Sep 2013 01:00:18 GMT

I bought a Z1 recently from the UK (I live in the US) and it fails to read any SIM card I try. I've found a few posts online from others, mainly on xda developers, who experience similar problems. I called Sony support but they were of no help. Is there a service that Sony has to check/ fix their hardware. Particularly for those with unlocked devices (no carrier involvement)?

I've read other posts about the galaxy s4 having poor sim slot contact that break. Could this be similar?

Re: SIM Card hardware/design issue

Uliwooly — Tue, 24 Sep 2013 01:06:32 GMT

Do you have a MICRO sim card or did you trimmed a regular SIM card?

Re: SIM Card hardware/design issue

AJG — Tue, 24 Sep 2013 01:11:56 GMT

Two micro SIM cards. One from AT&T, the other T-Mobile. Both work on other phones I've tried. Thank you for the quick response!

Re: SIM Card hardware/design issue

Rickard — Tue, 24 Sep 2013 08:26:31 GMT

What happens exactly when you start the phone with one of your SIM-cards? Does the phone ask for the PIN-code (if you have one)?

Re: SIM Card hardware/design issue

AJG — Tue, 24 Sep 2013 08:31:57 GMT

There's no response from the phone regarding the sim card. It only pops up with a message saying "please insert sim". No pin code so far.

Re: SIM Card hardware/design issue

Rickard — Tue, 24 Sep 2013 10:21:13 GMT

You're using the SIM card holder when inserting the SIM? See page 8 in this manual to see what it looks like: http://www-support-downloads.sonymobile.com/c6902/userguide_EN_C6902-C6903-C6906_1_Android4.2.pdf

Re: SIM Card hardware/design issue

AJG — Tue, 24 Sep 2013 20:12:19 GMT

Yes, I'm using the sim card tray. I've pretty much narrowed it down to a hardware issue, not software or anything external like the SIM card. The phone is completely unlocked and the SIM card is brand new. I emailed Sony but haven't received an answer. I had called a few days ago and was almost immediately told to return the device, which is a shame.

Re: SIM Card hardware/design issue

Rickard — Wed, 25 Sep 2013 06:33:37 GMT

As you say, it does sound like a hardware problem in the phone. Even if the phone was SIM-locked and/or branded you would not get that message. I can only recommend that you contact the dealer, local Sony Xperia support or a service location for assistance.

Re: SIM Card hardware/design issue

Quan — Wed, 25 Sep 2013 17:24:17 GMT

Hi,

I also detected some problems regarding the SIM card. A few times after recieving a call, the phone automatically reseted. Sometimes I could not send the message or make a call even the signal of the phone service is full, then I reseted the phone and could make a call again.

I recieved the phone 2 days ago... What should I do? return it or ask for help ?

Thanks,

Re: SIM Card hardware/design issue

karltonne — Sat, 18 Jan 2014 18:40:19 GMT

Man in Carphone Warehouse attempted to reinsert my o2 sim . It was resisting insertion , so he proceeded to hack the tray so it would fit. Worked ok for 6/7 days . Thena phone message appeared ....no sim,no service. He denied doing it on his own account saying I "asked him to cut it up" sent for repair last week , had sms telling me that my xperia Z1 was ireperable. Carphone warehouse have told me today that its an issue between myself and the employee , "Anthony Hulme" .He's entitled tosue me if any of this is untrue. I'm going to try head office on Monday.

Re: SIM Card hardware/design issue

karltonne — Sat, 18 Jan 2014 18:41:16 GMT

Man in Carphone Warehouse attempted to reinsert my o2 sim . It was resisting insertion , so he proceeded to hack the tray so it would fit. Worked OK for 6/7 days . Thena phone message appeared ....no sim,no service. He denied doing it on his own account saying I "asked him to cut it up" sent for repair last week , had sms telling me that my xperia Z1 was ireperable. Carphone warehouse have told me today that its an issue between myself and the employee , "Anthony Hulme" .He's entitled tosue me if any of this is untrue. I'm going to try head office on Monday.

Re: SIM Card hardware/design issue

Vela001 — Sun, 19 Jan 2014 21:28:14 GMT

Hi, I also have a problem with sim card slot. I was wondering if it is possible to replace just the sim card slot (not the whole motherboard)? Thanks

Re: SIM Card hardware/design issue

_alexdon_ — Sun, 19 Jan 2014 21:30:08 GMT

This is an issue which needs sony's attention:

http://www.sonymobile.com/global-en/support/contact-us/