topic Re: Problem with dual sim connections in XPERIA archive

Problem with dual sim connections

olivia — Wed, 28 Aug 2013 12:04:02 GMT

I have Xperia Tipo Dual Sim, and i am having problems with dual.

Several times my phone do not get calls or sms because the phone appears off.
This takes place both sim's, for the one as default card or to sim 2.
In mobile network settings already changed the network mode, and have the sim1 GSM only, and sim2 WCDMA (preferred) / GSM.

in most cases not realize that i am not contactable!!

I wonder if I can help in this matter, is there any other setting that i can change, or some other thing that can stop this embarrassment.

thanks

Re: Problem with dual sim connections

Rickard — Wed, 28 Aug 2013 14:47:29 GMT

I recommend that you first try updating the phones software if you haven't done so. You can update the phone using PC Companion (http://www.sonymobile.com/global-en/tools/pc-companion/).

If updating the phone doesn't help, check with your operator so that there's no network problems in your area and if possible, try the phone with other SIM-cards.

If you still have problems i suggest you contact your local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) or a service location for assistance.

Re: Problem with dual sim connections

olivia — Wed, 28 Aug 2013 15:56:47 GMT

The phone is updated! no upgrades available on pc companion.

Re: Problem with dual sim connections

Radimir — Thu, 29 Aug 2013 07:14:58 GMT

Hello,

i have the same problem with my phone. The problem is not with the operators. And the software is up to date. Also i have tried to remove one of the SIMs and the problem still exists. A lot of calls are not receiving because it appears as out of range or switched off.

Re: Problem with dual sim connections

MHEsk — Thu, 29 Aug 2013 08:07:28 GMT

Same problem here - it looks like it's widespread. Nothing helps. Authorized service won't help, as they only re-install software, which is not the problem. Return the phone and try some other model.

Re: Problem with dual sim connections

Radimir — Thu, 29 Aug 2013 08:40:33 GMT

Sony should explain the situation, but this phone is totally useless at the moment, no matter how low cost is the model.