topic Re: Xperia Headphones Missing in XPERIA archive

Xperia Headphones Missing

KernowMan1968 — Mon, 23 Sep 2013 12:14:32 GMT

I received my Xperia Z1 on Friday from O2

But Upon opening the box there were no headphones inside

Has anyone else had their headphones missing?

Re: Xperia Headphones Missing

filmAlive — Mon, 23 Sep 2013 14:00:28 GMT

This is an O2 issue, they have been made aware and are offering either a credit for the value or headphones, or will either send the headphones to you, or if you have a store nearby then you can collect from there.

You will need to ring O2 first however free on 202 from your phone

Re: Xperia Headphones Missing

Uliwooly — Mon, 23 Sep 2013 16:00:03 GMT

Items in the box change/vary by carrier/network and /or region/country

Re: Xperia Headphones Missing

KernowMan1968 — Wed, 25 Sep 2013 23:51:18 GMT

Was told by O2 online support that the headphones were out of stock and thats why it wasn't in the box

But today I was told that the person who spoke to me made a mistake AND THAT THE EARPHONES ARE NOT INCLUDED WITH THE PHONE

Seems like I have to buy a headset

Buy it seems strange that Sony's flagship phone doesn't come with headphones

Re: Xperia Headphones Missing

KernowMan1968 — Sun, 29 Sep 2013 23:54:27 GMT

Was told by O2 yesterday that Sony has agreed to supply earphones for the Xepria Z1

As soon as O2 receives them from Sony they will ship them out

No word on which model they will be

Hope it won't be a cheap pair

Won't look good with an expensive phone

Re: Xperia Headphones Missing

MUSHARAB — Mon, 30 Sep 2013 13:34:41 GMT

Here in India its already in the sealed box.

Re: Xperia Headphones Missing

mani43 — Mon, 30 Sep 2013 14:33:15 GMT

@KernowMan1968 wrote:
I received my Xperia Z1 on Friday from O2
But Upon opening the box there were no headphones inside
Has anyone else had their headphones missing?

Ask o2 to refund you for the headphone as should be included with your phone. I have clarified this with sony and they agree with me. what o2 do is when they recieve the phones they open the box to put their own content inside the boxs to with they remove the headphones and sell it seperately I had a 2 day and 26 hour 3 mangers 23 advisors arugment with sony and in regards to this.

i suggest you call o2 and ask for a refund with the headphones as they should of been included in the box.

Re: Xperia Headphones Missing

mani43 — Mon, 30 Sep 2013 14:34:04 GMT

@filmAlive wrote:
This is an O2 issue, they have been made aware and are offering either a credit for the value or headphones, or will either send the headphones to you, or if you have a store nearby then you can collect from there.
You will need to ring O2 first however free on 202 from your phone

The number has changed to 100 press option 2 then 0

Re: Xperia Headphones Missing

mani43 — Mon, 30 Sep 2013 14:34:59 GMT

@KernowMan1968 wrote:
Was told by O2 online support that the headphones were out of stock and thats why it wasn't in the box
But today I was told that the person who spoke to me made a mistake AND THAT THE EARPHONES ARE NOT INCLUDED WITH THE PHONE
Seems like I have to buy a headset
Buy it seems strange that Sony's flagship phone doesn't come with headphones

xD blackberry ones work perfect in the z1 haha

DISAPPOINTED

Dog5 — Tue, 15 Oct 2013 11:42:20 GMT

Recently received my online purchase from Three..ie of my well researched Xperia Z1 Smartphone.

Extremely Disappointed to find no Headphones in the Box.

I have questioned Three Ireland about this only to get a conflicting and garbled set of responses.

I have been buying variuos equipment for a long time now and i can't think of a valid reason why a company of sony's

reputation would risk bad PR in an increasingly competitive smartphone market by appearing petty in not supplying a favoured

complimentary set of ear phones in a product that sells for around seven hundred euros.

Re: DISAPPOINTED

ZeroZeroOne1 — Tue, 15 Oct 2013 11:55:10 GMT

I got headphones, but I'm disappointed I didn't get a free SmartWatch 2 like the people buying from amazon.co.uk...

Re: DISAPPOINTED

ev612337 — Tue, 12 Nov 2013 21:20:43 GMT

Same here, Three Ireland.

Got my Z1 and was horrified to find no earphones in the box.

If you are lucky enough to be a UK resident, there is a solution here.

But, for us Irish customers of Three Ireland, there is no such remedy that I can find and the UK page will not allow us to obtain earphones because it insists on an O2UK mobile number rather than just the phones IMEI.

Come on Xperia care, do some caring about your Irish customers too