topic Re: Xperia ZR dropping network in XPERIA archive

Xperia ZR dropping network

FurzNZ — Sun, 08 Sep 2013 21:23:50 GMT

I have had an Xperia ZR (4g model) for three weeks now. Last week it dropped the network and I could not send text messages, make/receive calls or use mobile data. I shut the phone down, removed battery etc but that did not fix it. When I got home, I did a factory reset and reloaded the software. That seemed to fix it. That lasted about a week and just now it has done the same thing. I am not going to constantly reset my phone every week or two. How can this stop?

Thak you for yor replies!

Re: Xperia ZR dropping network

Uliwooly — Sun, 08 Sep 2013 21:34:06 GMT

Try the basic

1) repair your phone with SUS or PCC

if that doesn't work then

2) get a brand new micro SIM card, make sure its a MICRO SIM card and not a trimmed SIM card.

Don't forget to give Kudos

Re: Xperia ZR dropping network

Uliwooly — Sun, 08 Sep 2013 21:34:17 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos

Re: Xperia ZR dropping network

FurzNZ — Sun, 08 Sep 2013 21:43:01 GMT

Cheers for the reply!

The simcard is a micro and is not trimmed, it worked in my previous phone. I used PCC last time. Will try SUS and see what happens, but I am not holding my breath.

Its a great phone and I hate to have this issue!

Re: Xperia ZR dropping network

Uliwooly — Sun, 08 Sep 2013 21:46:01 GMT

if SUS doesn't work just get a new SIM card as it might be faulty, it happens

Re: Xperia ZR dropping network

FurzNZ — Mon, 09 Sep 2013 01:22:32 GMT

I will try SUS tonight after work. I just went down during lunch and got a new sim card, that didn't fix it. I had service for about an hour, but now I am back to having no service, although the phone shows signal with the 3G symbol. When I search for networks, I only get one network (the one I am with), none of the others appear.

Re: Xperia ZR dropping network

Uliwooly — Mon, 09 Sep 2013 01:32:17 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos

Re: Xperia ZR dropping network

FurzNZ — Mon, 09 Sep 2013 20:03:28 GMT

No dice with the SUS. It worked for a bit this morning, but has just stopped. The signal bar changes strength and flicks in and out of 3G, but there is no service, no calls, no data, no text.

Re: Xperia ZR dropping network

Sam — Tue, 10 Sep 2013 00:21:37 GMT

Unfortunately in this case I would have to advise that you return the phone so that it may be assessed by an authorised repair agent sorry.

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