topic Re: Boot problem! in XPERIA archive

Boot problem!

thiagomatuo — Sun, 22 Sep 2013 11:09:27 GMT

I tried to update my Xperia ZL but it failed and now, when I try to turn it on, the SONY logo appears and the phone shut down and star to turn on again and repeat the process... I tried the repair in the Sony PC Company, but the same happens!

Please, help me!

Re: Boot problem!

sats — Sun, 22 Sep 2013 15:00:02 GMT

i too have the same problem i have tried updating and resetting my phone but its of no use please notify me if u find a solution to this problem

Re: Boot problem!

shihstouch — Sun, 22 Sep 2013 15:15:22 GMT

I think its brocken update try Repairing using Sony Update Service...

Repair / Update Service

Update your phone for optimum performance and get the latest enhancements. Regardless of whether you have the latest software, it’s a good routine to run the Update Service to improve software stability. Also, if you experience problems with your phone this may be solved by a software update.

http://www.sonymobile.com/gb/tools/update-service/

Re: Boot problem!

sats — Sun, 22 Sep 2013 15:20:54 GMT

i have already tried updating the phone using sus but the problem still persists

Re: Boot problem!

shihstouch — Sun, 22 Sep 2013 16:03:51 GMT

If the battery drained during update process, u need to charge minimum 30 mins using WALL CHARGER...

Re: Boot problem!

thiagomatuo — Mon, 23 Sep 2013 00:31:34 GMT

I tried that too... and using the SONY PC Company but the problem persists...

Re: Boot problem!

thiagomatuo — Mon, 23 Sep 2013 00:48:09 GMT

so, now I charged the phone and with the adapter, qhen I try to turn on, the sony logo appears and the phone reset, but when I unplug the charger, the led blink 3 times and turn off. When I press the Power Button + the Reset (behind the cellphone) he blink 2 times and turn off.

Re: Boot problem!

shihstouch — Mon, 23 Sep 2013 05:48:56 GMT

Try Press and hold Power Button + Volume Up while plugging to charger...

Re: Boot problem!

shihstouch — Mon, 23 Sep 2013 05:51:23 GMT

Also do a Restart Strictly follow the instructions...

Restart

Restart your phone to turn off all running applications and to free up memory. Remove the SIM and memory card cover. Press and hold down the OFF button using the tip of a pen or a similar object. After your device vibrates three times, release the button. Then restart your phone.

Re: Boot problem!

sats — Mon, 23 Sep 2013 12:28:27 GMT

i tried to restart my phone as you said the xperia logo appeared but in a few seconds the phone has shut down and again the sony logo continues to appear what should i do now

Re: Boot problem!

thiagomatuo — Mon, 23 Sep 2013 15:47:49 GMT

I tried. The devide vibrate and appears the SONY logo (stay for more time than before) but he turn off.

Re: Boot problem!

thiagomatuo — Mon, 23 Sep 2013 16:35:49 GMT

Oh yeah! after the SONY logo appears, I continued pressing the power +vol Up and now the charging icon appears. I need to wait to full charge or I can try to turn it on?

Re: Boot problem!

thiagomatuo — Mon, 23 Sep 2013 23:50:20 GMT

Hey, that worked. I tried again and the phone turned on! But when I unppluged the device turned off and I tried again, but only works some times.

Re: Boot problem!

kimmumu — Tue, 24 Sep 2013 05:05:03 GMT

hey i found the exact same problem... while updating and SONY Companion just went wrong .. it was not responding and my phone cant be booted at all..

now the SONY logo keeps.. restarting

so could you repeat your step to solve this?

1) connect to the wall charger

2) let it charges for an hour+

3) power button + volume up botton

and it works?

Thanks!

Re: Boot problem!

thiagomatuo — Tue, 24 Sep 2013 11:15:51 GMT

The first, I only connected the phone to the wall charger pressing power button + Vol Up and the device turned on. But it works only some times to me.