topic Re: Exchange Email problem in XPERIA archive

Exchange Email problem

iway — Fri, 20 Sep 2013 17:18:26 GMT

New Xperia Z1 phone, Zimbra Exchange Email Account. Emails get downloaded, but no text is shown when opening mails.

It works perfectly on Xperia Z tablet!

Re: Exchange Email problem

Rickard — Mon, 23 Sep 2013 13:04:54 GMT

Does this happen for all emails or only certain emails? I searched a bit for Zimbra and found some reports that certain versions of it might have a problem with HTML that can cause this. Try sending a plain text email to your account and see if that displays in your phone.

Re: Exchange Email problem

msynek — Fri, 27 Sep 2013 11:42:40 GMT

I have the same problem, mails are downloaded, (headers are ok), but the body of the message can not be read, no matter whether it is HTML or plain text.
Server ActiveSync version 12.0 (Icewarp.com)
The only problem I have with the Xperia Z1

Re: Exchange Email problem

Rickard — Fri, 27 Sep 2013 12:30:18 GMT

I've searched for more info about this and see this reported with Icewarp as well.

It may have to do with a policy not being supported by the server or not being configured properly on the server. Can you please contact your IT-department and check that the server you use supports the policy "PROVISION_MAX_EMAIL_HTML_BODY_TRUNCATION_SIZE" and that it's set to "Unlimited".

Re: Exchange Email problem

iway — Fri, 27 Sep 2013 14:02:38 GMT

No, unfortunately, I can not do that, as it is a hosted system with thousands of users.

This problem only exists with Sony Z1 handset, Sony Z tablet works good.

I have dozens of phones, HTC, Apple iPhone, Motorola, Samsung: All work without problems. This is only Sony Xperia Z1!!! Please fix it or I will have to return the phone.

Re: Exchange Email problem

Rickard — Fri, 27 Sep 2013 14:41:50 GMT

I checked more and i found that this has actually already been investigated by our development. Problem also exists on other devices with Zimbra but not all phones/tablets uses the default client in Android so you may not notice it on all devices and Android versions.

The investigation was made on Xperia S and we got the following response:

Confirmed by our R&D Team, this is not phone issue but only server policy setting problem. The main reason is due to email body size limitation by Exchange Server. Since Xperia S adds a new policy function* to support “restrict HTML body Max size”, this is an improvement to make it possible for the server administrator to control the email content stream from the setting of the server. Therefore, if the email body size is limited by the server, Xperia S can parse the policy and cannot show the email body properly. We cannot re-produce the same problem on our own server which the email body size is not limited.

*Policies Xperia S Neo V

PROVISION_MAX_EMAIL_HTML_BODY_TRUNCATION_SIZE Yes No

We also use Neo V to test on both servers. Since this policy is not supported on Neo V, it will not parse the policy and can show the email body completely no matter it is limited or not.

The ONLY solution to solve your problem is to ask your Exchange Server administrator to adjust the max email HTML body truncation size. Detailed command and explanation are as below for the update of the setting:

set-ActiveSyncMailboxPolicy -Identity [-MaxEmailHTMLBodyTruncationSize ]

: you policy identity name

: if unlimited , set it to -1. (if you don’t want this restrict policy, -1 is prefer)

The MaxEmailHTMLBodyTruncationSize parameter specifies the maximum size at which HTML-formatted e-mail messages are synchronized to the mobile phone. The value is specified in B.

(ex. 100 is 100B)

Here's a thread where a user with Zimbra confirms that this is the problem and a setting on the server: http://talk.sonymobile.com/t5/Software-Updates/Zimbra-mailbox-problem-using-as-Exchange-account/m-p/250013

If you use a device or client that doesn't support this policy you will be able to see your emails so you could try installing RoadSync, Moxier or NitroDesk as a workaround and see if it works with any of them if you are unable to configure the server.

Re: Exchange Email problem

chechen — Sat, 28 Sep 2013 12:30:33 GMT

I have similar problem with default android email application on z1 and activesync with mdaemon server. It synchronize the messages but you can see only headers. You can't open message, it says that there is connection problem. I have installed other email client (Emoze) and it is working fine. I really prefer to use stock app, but it's not working properly.

Is there any workaround to this problem?

Re: Exchange Email problem

Emil123 — Thu, 03 Oct 2013 06:52:05 GMT

I have the same problem and you don't seem to offer a proper solution:

Why do we need to use a third party app? We bought the phone and would like to use its stock Exchange that is malfunctioning.

Why is it that EVERY time that we buy a Sony phone we have a problem? On the Z we had the Notification led not working properly for a long time. Can't you test your phones before you put them on the market for sale?

Unless you offer a proper fix very soon I will return or sell the Z1 and make sure that i make the proper posts about it.

Thank you

Emil

Re: Exchange Email problem

Rickard — Thu, 03 Oct 2013 07:21:36 GMT

If one of you can arrange a test account that this problem happens with i can make a new escalation to make sure that this is not new problem but seeing as it's the same server and problem that's already been investigated i doubt this is a problem with the phone.

As i understand it, in order for us to fix this from the phone we would need to remove support for this policy in the phone making it not fully compatible with Microsoft Exchange which is what it's supposed to work with. If the problem is that your server is not fully compatible with Exchange ActiveSync or that the policy is not configured properly on the server, those are problems that needs to be fixed on the server side.

Re: Exchange Email problem

Emil123 — Fri, 04 Oct 2013 22:18:04 GMT

It is NOT the same server!! I have a small company and have no connection with the other people that are having the same problem. My other phones are working properly with the server and this is a problem with the Z1 and NOT the server. All the phones in my comapny have the same setup and working well. The sooner you recognize that this is a problem with Sony the sooner we might have it fixed. Thank you

Re: Exchange Email problem

Fjeld — Wed, 09 Oct 2013 07:40:48 GMT

I am not sure the Sony rep understand the problem.

This is not (at least for the Zimbra and Mdaemon users) a Microsoft Exchange problem.

This is a Activesync problem and how its implemented by either Sony or in my case Altn.com with their Mdaemon software.

I have Xperia tablet, Xperia Z and Xperia Z1 connected to the system. Only the Z1 has a problem.

I have on the server restricted the Z1 to use ActiceSync protocol 12.1 instead of 14.1 and neither versions works with the Z1.

I am in contact with Mdaemons (altn.com) development team and have sent them a debug log of the Z1 connection when
this happens.

Before getting an anwer back regarding the debug log:

The maximum Email body size in Mdaemon is 0xFFFFFFFF … over 2 gigabytes! Which should be enough.

I will get back to this list when I get an answer back.

Doc

Re: Exchange Email problem

Rickard — Wed, 09 Oct 2013 08:06:03 GMT

It might be another problem and i would be happy to make another escalation but it would help to have an account that this happens with so that we can replicate the problem. Could you ask your IT-department to arrange a test account and send it to me in a PM?

Re: Exchange Email problem

abo78 — Thu, 10 Oct 2013 06:31:43 GMT

I have exactly the same problem. I also use Mdaemon with activesync. It is working perfectly on my old Samsung S3, Ipad etc., if the problem won´t be solved very soon I will need to go back to Samsung. My new Sony Xperia X1 is my first Sony smartphone and if it not soon will be solved it will also be my last.

If any of you finds a solution then please let me know. Thank you!

Re: Exchange Email problem

Rickard — Thu, 10 Oct 2013 08:04:02 GMT

I've now get a test account (thanks Fjeld) and i have forwarded this for further investigation. I will update the thread as soon as i have more information.

Re: Exchange Email problem

Fjeld — Tue, 15 Oct 2013 08:41:50 GMT

For what its worth while we are waiting for a fix and are one of the users of 21595 Mdaemon servers around the world, http://www.securityspace.com/s_survey/data/man.201209/mxsurvey.html

And since I am the IT Admin where Sony has a test account now I can see that Sony is trying with one device, so

they havent forgotten us completely.

Doc

Re: Exchange Email problem

Fjeld — Wed, 16 Oct 2013 14:09:02 GMT

For those that have the Z1 and still are having problems.. At least with Mdaemon server.

Contact your IT admin and tell him this:

Step 1:
Remove the account on the device and restart the phone.

Step 2: (server)
Go into the users Activesync folder and find airsync.ini and set ProtocolVersion=2.5

Like this:
DeviceType=SonyC6903
RemoteAddress=xxx.xxx.xxx.xxx
UserAgent=SonyC6903/4.2.2-EAS-1.4
ProtocolVersion=2.5

Step 3 (server)
Also go into Mobile device management Activesync/restrictions and add
SonyC6903/ to new restrictions Useragent and set it to protocol 2.5 and set device SonyC6903 and do the same.

Step 4
Then add the account and it should work. (of course on the next Z1's with problems only step 1,2 and 4 are necessary)

Doc

Re: Exchange Email problem

Fjeld — Mon, 28 Oct 2013 21:50:36 GMT

I think they might have forgotten us.

The latest update did not help...

Re: Exchange Email problem

Rickard — Tue, 29 Oct 2013 08:36:52 GMT

I just got more information and the cause of this is that the server does not fully comply with Microsofts specifications.

This issue is caused by the way in which the server responds to our request for fetching the email body. The request we are sending is strictly following Microsoft specifications for Exchange protocol. According to these specifications, and in order to have full support for S/MIME, we must form a request with the following option:
airsync:MIMESupport : Send MIME data for S/MIME messages only. Send regular body for all other messages. (see [MS_ASCMD] section 2.2.3.100.1)
The server (Mdaemon implementation used for testing) ignores this and it always responds with multipart/MIME message although a message should have a regular body when it is not a S/MIME message.

I recommend that you contact the server provider to see if they are aware of this issue.

Re: Exchange Email problem

Mystic — Thu, 31 Oct 2013 05:41:14 GMT

not to say sony does everything right, but i use the active sync and exchange daily and have had no issues with the exchange server at work. Infact i much prefer this full fledged stock client that sony provides to even the standard client given by samsung.. that being said.. emoze to date has been one of the best clients i have used.

Re: Exchange Email problem

CrashOverride19 — Thu, 31 Oct 2013 10:13:06 GMT

Its fine with ALL other Android devices. I've tested the stock Android 4.2.2 Mail2apk and Exchange2.apk, they work also fine.

Now you say, you are right.

That means all others are faulty and only your implementation is right? Really??

Windows Mobile 6.0, 6.5, Windows Phone 7, 8 and 8.1, all iOS Versions and all other Android devices are working finewith z-push but only you are right...