topic Re: Xperia SP does not charge in XPERIA archive

Xperia SP does not charge

XperiaSPuser — Thu, 05 Sep 2013 13:33:25 GMT

I have owned a Xperia SP since June 2013 and i couldnt charge my phone when i plugged the sony phone into the socket(i use the sony adapter that was given in the pacakge when i bought the phone)i couldnt charge the phone no matter where i plug it in(into a socket,a computer etc).The PC companion did not recognise my phone when i connected the USB charger to the phone in the computer.I had this problem once about 1 and a half months back and i brought the phone to the sony service center.The phone could charge over there suddenly and i could charge the phone when i came back home.And they didnt even do anything to the phone,the staff just charged the phone using a sony adapter.Now this problem came back and i dont know what to do now!I dont want to go back to the service center and im wondering if there is any solution to this problem.Perhaps i should ask the sony staff to change the motherboard in my phone?i need help ASAP thanks!

Re: Xperia SP does not charge

Cot88 — Thu, 05 Sep 2013 14:14:27 GMT

This seems an intermittent issue and may be caused by:

- USB cable defective (Did you try more USB cables or only the one in bundle with the phone?)

- USB port defective (Did you try to clean USB socket and to move/press cable?)
- Motherboard issue

- firmware issue (Did you try to reset unit to factory condition?)

In the xperia SP battery isn't removable so you can't make tests with it or remove static electricity

This randomic issues may cause (if you are unlucky) a NTF repair.

Make more tests and if issue is the same try another repair.

Re: Xperia SP does not charge

XperiaSPuser — Fri, 06 Sep 2013 02:15:39 GMT

the USB port is not to blamed and i used two USB bundles and both could not charge my phone no matter where i plugged it in.How do i reset unit to factory condition?can i do it even when Sony PC companion cannot recognise my phone when i plug in into the computer?I cannot use my phone and i dont know what to do.The same problem occured a month and a half back as i have mentioned so i guess its a motherboard or firmware issue.

Re: Xperia SP does not charge

dm84 — Fri, 06 Sep 2013 06:52:53 GMT

open the back cover and you will see a little button you have to press that says OFF that should reset the phone if held for about 5 secs

Re: Xperia SP does not charge

dm84 — Fri, 06 Sep 2013 06:56:42 GMT

FOR FACTORY reset , got to phone settings >backup & reset > Factory Data Reset

Re: Xperia SP does not charge

partiksinghkheh — Tue, 17 Sep 2013 04:53:38 GMT

sir
I have got my motherboard replaced twice
but still the charging point is loose
I had a strong faith in company
but this phone has disgusted me to my limits
plz help

Re: Xperia SP does not charge

Great2CU — Tue, 17 Sep 2013 12:16:08 GMT

i have the same problem here bought it 3 weeks ago ....

Re: Xperia SP does not charge

IanYork — Mon, 23 Sep 2013 18:01:25 GMT

Same here:

- phone charges to 90%, then stops but is very hot to the touch

- discharges completely, irrespective of the charger cable used

- off button reset (remove back cover) allows recharge to recommence

- back to the start again, with max 90% charge and then a full discharge unless you switch off

On Symbian phones, the battery conditioning used to be complete after a couple of charge cycles. This phone seems to be very buggy and needs a software update to the power management.

Sony - are you planning a software update?

Re: Xperia SP does not charge

mychie3 — Tue, 26 Nov 2013 17:10:15 GMT

I am having the same trouble with this phone. every time I try to charge it it is very intermittent. I live 70 miles round trip from the shop I purchased it. I seriously feel sick about this phone it gives me a headache. The guy in the shop said I did not have 14 days grace to return if it was not what I had wanted too. I feel such a mug and want to replace it with somehing simpler cheaper and with a battery life that is realistic to a busy persons lifestyle and with a better daylight screen.

Re: Xperia SP does not charge

Beckie — Fri, 21 Mar 2014 10:35:42 GMT

Mine will charge for 5 secs then won't and will again. It's a rubbish phone with several faults. I've tried a factory reset so hopefully this works but is there anywhere of getting the charging port replaced?

Re: Xperia SP does not charge

cyko69 — Sat, 03 May 2014 06:14:24 GMT

even i'm facing the same problem,but sometimes phone charges without any fault..
help needed:smileyworried:

Re: Xperia SP does not charge

_alexdon_ — Sat, 03 May 2014 08:15:23 GMT

It could be a problem with the usb cable.Did you try another?

Re: Xperia SP does not charge

Mappe — Mon, 12 May 2014 18:02:21 GMT

I have also the same usb problem, I have two computers, one with Win 7 32 bit, there the connection and usb loading works fine, but in the pc with Win 7 64 bit, I don't work, so there must be a bug in this connection matter, previous Nokia worked in both computers with no problems.

Re: Xperia SP does not charge

Norwedish — Wed, 28 May 2014 12:00:00 GMT

Just got the phone for three days now and the maximum it charge up to was 80% only and that was on the first day I first got it. I really don't understand this and mine didn't even come with a plug so I have to use my macbook to charge it all the time. I have left the phone connected to my mac to charge overnight for these past two nights but it still won't charge. This is so inconvenient and annoying.

Re: Xperia SP does not charge

Al901 — Mon, 29 Sep 2014 22:12:14 GMT

I resolved the problem by taking a small plastic brush that came supplied with my hair clippers and slightly moistened it using water. Be sure only to use a very small amount of water. I then inserted the brush into the micro USB port on my phone and also inside the micro USB connector teeth. The twisting action throughly cleaned the insides and removed all the dirt and grease accumulated when the phone was inside my pocket. My Sony Xperia SP now charges without any problems and so should yours. Good luck!

Re: Xperia SP does not charge

PhilSteven7 — Sat, 29 Nov 2014 09:23:11 GMT

My SP has recently developed this charging issue. Very frustrating to say the least, but when I charge via the PlayStation, it weirdly enough, charges just fine (and quickly).

Which leaves me wondering is my plug socket defective? Is the plug supplied with the phone the issue?