topic Re: Screen freeze in XPERIA archive

Screen freeze

Radovan — Thu, 11 Jul 2013 19:46:42 GMT

Hi,

Forgive me for creating a new discussion for a problem that I'm sure has been already brought up by others.. I'm quite frustrated as this issue is affecting one of the essential functions of a phone: answering a call. Sometimes I miss my old 'supercheap' LG, which had far less problems than this 'high-tech' Sony smartphone. Un-freaking-believable. And I am not even talking about battery life...

Getting to the point, I would define the issue as follows: multiple times a day (I would say around 5 to 20 times), the screen of my Xperia P freezes at random moments (using Whatsapp, Walkman Player, Browser...). It seems to happen a lot when I want to answer a call; when sliding the green icon to the right, the screen freezes halfway there and I miss the call. Everytime this happens I press the power button a few times after which the screen reacts again (this takes from around 5 to 30 seconds). The three buttons on the bottom keep working, so it's purely the screen that doesn't function the way it is supposed to.

Numerous times when I was expecting an important call, the screen freezed and I just had to wait untill the call was missed and then try to fix it. In my frustration, I was a few times very close to throwing the phone against a wall, dumping the phone the canal near my house or flushing it through the toilet. But everytime I couldn't; the phone is too beautiful (and I'm stuck to a 2-year contract :smileywink:).

I did some quick google-research, but there doesn't seems to be better solution to this problem than sending it to a Sony centre.. I am very dissapointed as I thought I was buying a reliable phone by choosing for Sony. If I knew at that time what I know now, I would have never bought a Sony smartphone. Sad but true. Or is there still a chance for me to be satisfied with my Xperia P?

Cheers.

PS: My Xperia P has Android version 4.1.2, the build-number is 6.2.A.1.100 (if that's helpful info)

Re: Screen freeze

Uliwooly — Thu, 11 Jul 2013 19:52:39 GMT

repair your phone once more with SUS or PCC also, do you have any taskiller, antivirus, task manager, battery apps, ram apps, booster apps? do you have a lot of call logs or sms/mms?

Re: Screen freeze

Uliwooly — Thu, 11 Jul 2013 19:53:00 GMT

repair it with SUS and see if the problem persists

try SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Screen freeze

Radovan — Thu, 11 Jul 2013 20:10:19 GMT

The only app I have installed that would fit the types of apps you posted is 'McAfee Security'. I will try to repair with the links you've sent me below, and keep you updated.

Re: Screen freeze

Uliwooly — Thu, 11 Jul 2013 20:21:17 GMT

let us know how it goes, once you repair with SUS do not restore anything try it for an hour or so w/o installing any app and uninstall mcafee and see if the lag persist

Re: Screen freeze

Radovan — Thu, 11 Jul 2013 20:54:26 GMT

I'm not a very experienced smartphone user, so this could be a stupid question. Does my phone have a backup if the 'back up my data'-box is checked (in Settings>Backup & reset)? Also I have the 'automatic restore'-box checked; does this mean that after going through the whole process of repairing with SUS, I can restore my phone to exactly the state it is in now? I honestly am not looking forward to losing any data from any of my (pre-)installed applications, for example Whatsapp conversations.

You also posted a link to 'Alternatives on How to backup Xperias'. Do I need to do that?

Re: Screen freeze

Uliwooly — Thu, 11 Jul 2013 20:58:45 GMT

if you repair with SUS you will have to redownload your apps, my suggestion is this

as soon as you repair your phone with SUS > follow the steps to add your wifi > then enter your google account > follow the process it should start re-downloading all your apps, but you can use the backup & restore app to do so, which I suggest you do, also you can backup your sms, mms, etc using my suggestions (alternatives on how to backup xperias).

pre-loaded apps are not deleted as they will remain there. as for conversations with whatsapp, I've had mix results, sometimes I do lose them sometimes I don't I suggest you back them up if you don't want to lose them, perhaps an app on the market