topic Re: Sony Z Ultra problem in XPERIA archive

Sony Z Ultra problem

amrimauraga — Wed, 04 Sep 2013 12:08:57 GMT

my Sony Z ultra have problem.

the screen displays as blank, sometimes displaying green lines across the screen.

Re: Sony Z Ultra problem

MG — Wed, 04 Sep 2013 12:42:48 GMT

Its a common problem called Sleep of Death. I guess you need to speak to your dealer and get the set replaced.

Re: Sony Z Ultra problem

Sam — Thu, 05 Sep 2013 00:34:14 GMT

Before looking at returning it I would strongly advise running an update/repair to at least rule out a software issue:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

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Re: Sony Z Ultra problem

BennyKoay — Fri, 06 Sep 2013 15:00:21 GMT

Seriously! I also have this problem! Sony Software team, please keep it up! This is very annoying!