topic Re: Xperia Z not connecting to PC (Needs driver) in XPERIA archive

Xperia Z not connecting to PC (Needs driver)

jelixthomas — Mon, 05 Aug 2013 05:55:21 GMT

Is there anywhere I can download the c6603 driver online? PC companion seems to have trouble finding and installing the driver and my PC continuously suggests to ask the manufacturor for driver download.

Re: Xperia Z not connecting to PC (Needs driver)

Uliwooly — Mon, 05 Aug 2013 06:00:21 GMT

try this

1) google JAVA download and instal lit

2) install SUS

3) restart your phone

4) disable your firewall and antivirus

5) run SUS

6) connect your phone and wait for your PC to download the drivers

which OS do you have on your PC?

Re: Xperia Z not connecting to PC (Needs driver)

Uliwooly — Mon, 05 Aug 2013 06:07:00 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia Z not connecting to PC (Needs driver)

jelixthomas — Mon, 05 Aug 2013 06:09:02 GMT

I have windows 7 on my pc, and ive tried SUS on it, which didnt help. My phone was originally 6606 model but I flashed a 6603 stock rom ( Build .453) on it using a flash tool. The first time there was no problems at all, but now it won't connect. Is there any way i can go back to .166 or upgrade to .244 through the phone itself?

Re: Xperia Z not connecting to PC (Needs driver)

Uliwooly — Mon, 05 Aug 2013 06:15:13 GMT

turn on your wifi > settings > about phone > software update

Re: Xperia Z not connecting to PC (Needs driver)

Sam — Tue, 06 Aug 2013 00:12:46 GMT

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Click on the Start button.

In the Search box, type device manager, and then press enter. You should see something similar to the below example.

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.

Look for an MTP Device: Media Device or Unknown Device. Click on this entry and choose "Uninstall" whilst leaving the device connected.

Wait a few minutes, and the computer will reinstall the drivers for the device.

Now, the phone is accessible via Computer/My Computer on your computer.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia Z not connecting to PC (Needs driver)

Zeroghost26 — Wed, 07 May 2014 12:01:15 GMT

are you using a 2.0 usb port or a 3.0? cause i had the same problem and it turned out that i just needed to switch to a 2.0 port and it installed almost instantly

Re: Xperia Z not connecting to PC (Needs driver)

sharpy — Wed, 07 May 2014 22:07:44 GMT

:smileysad:I have tried all that is recommended and none of it has worked, I had a look at the drivers in sony companion and it is a 64 bit but i'm running on a 32 bit so need a driver to be compatable with this but i've looked and can't find one. Please sony can you sort this out

Re: Xperia Z not connecting to PC (Needs driver)

Sam — Wed, 07 May 2014 23:50:46 GMT

Hi sharpy and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Here you go, this will work for both 32/64 bit:

http://developer.sonymobile.com/downloads/drivers/xperia-z-driver/

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia Z not connecting to PC (Needs driver)

fairul — Sun, 11 May 2014 15:12:18 GMT

hi there,

I noticed that I also facing same issue.

My pc running on windows 7 ultimate (SP1) 32-bit with 4gb ram

My xperia z (android 4.3) with firmware 10.4.1.B.0.101

non suggested solution work for me.

thank in advance.

btw when sony will officially release 4.4 (kitkat)?

Re: Xperia Z not connecting to PC (Needs driver)

Sam — Sun, 11 May 2014 23:48:26 GMT

Hi fairul and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It is very odd that the above is not working for you. Have you tried another USB port and confirmed you are logged in as the administrator on the PC? If at all possible I would also advise trying to connect to another PC to narrow down the cause of the problem.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia Z not connecting to PC (Needs driver)

mattyoga — Thu, 19 Jun 2014 05:29:00 GMT

How do I install the drivers? If I go to device manager and uninstall the not working C6603 drives, then point to the unzipped downloaded driver directory, windows 7 does not recognize them?

I have tried in all USB ports on ASUS N73S laptop running windows 7 to no avail. Works ok on XP and windows 8, so some issue with win 7 drivers.

Re: Xperia Z not connecting to PC (Needs driver)

Sam — Thu, 19 Jun 2014 06:02:50 GMT

Hi mattyoga and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Please try following the steps here: http://talk.sonymobile.com/t5/FAQ/USB-connection-problems/m-p/348074#U348074

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia Z not connecting to PC (Needs driver)

Waqas_neu — Wed, 03 Sep 2014 17:55:24 GMT

I am also hving the same problem.My operating system is win7 (64 bit).whenever i try to connect to pc,my phone only charges fails to find my phone at all.Also please note that the usb connection icon does not display on my phone and i have tried all the steps but no success.It's also worth mentioning that i used the same pc,same usb cable to connect to xperia z1 and it works without any problems.

Re: Xperia Z not connecting to PC (Needs driver)

Sam — Thu, 04 Sep 2014 02:55:05 GMT

Have you checked the steps above and are you able to confirm if the phone or even an "unknown device" shows up in Device Manager on your PC?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia Z not connecting to PC (Needs driver)

Shchippyk — Thu, 18 Dec 2014 20:20:27 GMT

Switching from USB 3.0 to 2.0 worked for me too. But before that, you have to uninstall the "unknown device" from Device Manager.

Re: Xperia Z not connecting to PC (Needs driver)

01-Chris — Sun, 04 Dec 2016 11:53:33 GMT

I have the same (USB connection problem) with my Xperia Z using Windows 10. The phone can be detected when in MSC Mode but not in MTP Mode. I have tried the following methods so far..

"First make sure that your phone is turned off and that you press and hold the specified key for your phone model while connecting the USB cable (usually volume down). The notification LED should turn and stay green." This isnot working.
I have tried to update the C6616 driver automatically (online) but it gives the following error while attempting to install it "A service installation section in this INF is invalid"
I have downloaded the Xperia Z driver to install them manually but when point the search to the downloaded file windows gives error "Windows could not find driver software for your device"

Re: Xperia Z not connecting to PC (Needs driver)

Wulf3n — Thu, 08 Dec 2016 17:08:54 GMT

Found the solution. https://www.youtube.com/watch?v=fUHQzqxxsZI

This saved me.