topic Re: screens dying in XPERIA archive

screens dying

killer1881 — Wed, 12 Jun 2013 21:07:58 GMT

after an update the other day my screen keep dying on me my phones only 4 week old ,,,any know why this is happening?? its very frustrating thanks

Re: screens dying

Uliwooly — Wed, 12 Jun 2013 21:11:16 GMT

could you elaborate, what do you mean dying?

Re: screens dying

killer1881 — Wed, 12 Jun 2013 21:16:32 GMT

when i hit the side button it just doesnt light up

Re: screens dying

killer1881 — Wed, 12 Jun 2013 21:17:20 GMT

i have to hold down the volume and power button for 5 secs to restart it

Re: screens dying

Uliwooly — Wed, 12 Jun 2013 21:25:21 GMT

repair your phone with either PCC or SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: screens dying

Cielo_Karisma — Wed, 12 Jun 2013 23:57:15 GMT

Hello there! I have the same problem.

I've been using it for a month now. It's very true that it's a great phone except for this problem that I've been having since the moment I bought it. Here it goes...

When I am using the phone, the screen will suddenly die (turn all black) and the power button just won't respond to turn it on. You will hear the tone if it receives sms or the ring if someone calls but the screen is dead and won't respond to any press of the power button. This just happens suddenly and sometimes after a call. Of course it can be solved by force reset (holding down power and volume up buttons) but it's annoying to do this step at least twice a day...

Can you tell me what to do in details? Thanks in advanced.

Re: screens dying

Uliwooly — Thu, 13 Jun 2013 00:01:08 GMT

which android version and build number do you have?

Re: screens dying

Kaytea1 — Thu, 13 Jun 2013 15:59:39 GMT

I've had the exact same problem since the last update. There are tonnes of people with this issue.

Just check the forum.

Re: screens dying

Daloch — Thu, 13 Jun 2013 16:03:29 GMT

it does randomly.

It happens to me sometimes. Reparing the phone fixes nothing. I already did a couple times since last update and still happens.

as Kaytea143 says, there are Lots of costumers writting complaints with the same issue.

Re: screens dying

Cielo_Karisma — Fri, 14 Jun 2013 01:00:33 GMT

Android 4.1.2

Build 9.1.A.1.1.4.0

I just received an update to 9.1.A.1.1.4.1 and installed it an hour ago...

Well, the problem hasn't ocurred again yet (after the update), but let's see...

Re: screens dying

Cielo_Karisma — Sat, 15 Jun 2013 01:47:29 GMT

Well, it's still happening. It's happened 3 times since I updated to 9.1.A.1.1.4.1 yesterday morning.