topic Re: please help. my phone won't open/start. how can i reprogram/reformat my phone in XPERIA archive

please help. my phone won't open/start. how can i reprogram/reformat my phone

rkespiridion06 — Sun, 05 May 2013 08:15:13 GMT

hi guys. i have a sony xperia arc s. when i try to open/start my phone, it will turn off eventually after the xperia logo appears. it will restart on its own and again, turn off after the xperia logo. this will just repeat and will not start the phone properly. i have to remove the battery to turn the phone off. i had it checked in cellphone repair shops. they told me that my phone's program is defective and i have to reprogram/reformat the phone. is there a way that i can reprogram the phone myself and avoid any repair costs? i can't open the phone so i can't do the hard reset or restore factory settings. thanks.

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

Sam — Mon, 06 May 2013 01:25:17 GMT

You can try running a repair (this is done with the phone powered off):

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions.

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Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

-CS- — Sun, 19 May 2013 12:05:03 GMT

i got same problem too, try to folow that step but phone cant connect with my pc.

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

Sam — Mon, 20 May 2013 03:10:09 GMT

Try skipping step two. (This will allow you to run the process with the phone powered off and will connect in a different way.)

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Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

xperiafuse — Wed, 05 Jun 2013 06:22:25 GMT

how i can use PC Companion when my phone cannot be turn on?

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

Sam — Wed, 05 Jun 2013 06:35:30 GMT

Trust me, it can be done. just follow the steps (except step two.)

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Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

xperiafuse — Wed, 05 Jun 2013 07:34:45 GMT

orait..already fix it..TQVM..

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

fatima-khalil — Sun, 16 Jun 2013 12:13:25 GMT

hey, i hav the xact same problem, did ur mobyl work after u folowed the instructions??

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

xperiafuse — Mon, 17 Jun 2013 01:55:25 GMT

yup..but must remember..your device will be fully format after this..so do some backup for your important information..

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

catrice — Thu, 20 Jun 2013 20:48:15 GMT

i have quite the same problem. but my phone would not open or start at all. I have charged it but it would not open. I have checked my charger and its cable and it is working properly.

I have followed your advice to follow these steps:

You can try running a repair (this is done with the phone powered off):

Yet I am stuck with this because my phone is drained. I'm stuck with step5. What should I do??

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

sheilamii — Fri, 21 Jun 2013 00:13:53 GMT

how to create backup for my xperia arc s when i cant open it though?

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

MrOyah — Tue, 02 Jul 2013 12:24:04 GMT

Hello, Is this applicable even if my xperia x10 is not really opening up? The power is just blinking.

Is it possible to reprogram using a generic data cable?

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

Sam — Wed, 03 Jul 2013 00:20:43 GMT

Yes, the repair is performed with the phone turned off.

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Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

jester123 — Mon, 03 Feb 2014 06:54:09 GMT

My phone is 50% up charged the 3rd step i cannot do because my phone is just restart and restart without opening the main window what should i do?

i cant skipp step 3

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

_alexdon_ — Mon, 03 Feb 2014 09:36:48 GMT

Download sony update service and repair.

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

musictutor — Thu, 20 Feb 2014 08:49:20 GMT

I got the same problem with my ARC. I tried several times to install the PC companion on my laptop but i got a "Sony PC Companion_Web.exe is not a valid Win32 application" message. What should i do? Please HELP!!!!!!!!!!!!!!

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

_alexdon_ — Thu, 20 Feb 2014 13:53:48 GMT

http://www.sonymobile.com/gb/tools/update-service/

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

quetta — Sat, 09 Aug 2014 10:52:10 GMT

pllzzz plzzz plzzzz help me

its not working

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

ender5 — Sun, 02 Aug 2015 13:28:00 GMT

I have exactly desame problem....

Re: please help. my phone won't open/start. how can i reprogram/reformat my phone

cess — Tue, 08 Sep 2015 00:16:09 GMT

how can i connect my phone without using an usb cable