topic Can not access Messages or Photo's in XPERIA archive https://community.sony.com.mk/t5/xperia-archive/can-not-access-messages-or-photo-s/m-p/3085569#M274568 <HTML><HEAD></HEAD><BODY><P>I updated to Jelly Bean OS about a week ago and after failing to update the first time it was successful the second. After following all the on screen prompts and restarting my phone after installation I am face with this problem.</P><P>I am completely unable to access any or my messages, receive any or send any, </P><P>I also can not access my photo on my phone or via connection to a computer.</P><P></P><P>I have been looking for information on the Internet for some time now and have had no luck so I am hoping that I can find some help on here. According to the information on my phone it knows that I have photo's on there and how many I have that is through the gallery and through memory management but is unable to access them? When I connect to the computer I get plenty of files showing up but all the folder have limited or no content and the only photos that it is able to find are ones that I have taken recently.</P><P></P><P>So I am wondering what I can do to recover the files that are apparently still on my phone? Any help would be great thanks.</P></BODY></HTML> Thu, 27 Jun 2013 18:52:14 GMT Michael_Pearce2 2013-06-27T18:52:14Z Can not access Messages or Photo's https://community.sony.com.mk/t5/xperia-archive/can-not-access-messages-or-photo-s/m-p/3085569#M274568 <HTML><HEAD></HEAD><BODY><P>I updated to Jelly Bean OS about a week ago and after failing to update the first time it was successful the second. After following all the on screen prompts and restarting my phone after installation I am face with this problem.</P><P>I am completely unable to access any or my messages, receive any or send any, </P><P>I also can not access my photo on my phone or via connection to a computer.</P><P></P><P>I have been looking for information on the Internet for some time now and have had no luck so I am hoping that I can find some help on here. According to the information on my phone it knows that I have photo's on there and how many I have that is through the gallery and through memory management but is unable to access them? When I connect to the computer I get plenty of files showing up but all the folder have limited or no content and the only photos that it is able to find are ones that I have taken recently.</P><P></P><P>So I am wondering what I can do to recover the files that are apparently still on my phone? Any help would be great thanks.</P></BODY></HTML> Thu, 27 Jun 2013 18:52:14 GMT https://community.sony.com.mk/t5/xperia-archive/can-not-access-messages-or-photo-s/m-p/3085569#M274568 Michael_Pearce2 2013-06-27T18:52:14Z Re: Can not access Messages or Photo's https://community.sony.com.mk/t5/xperia-archive/can-not-access-messages-or-photo-s/m-p/3085570#M274569 <HTML><HEAD></HEAD><BODY><P>That sounds a bit wired! </P><P></P><P>I suggest that you tryto clear data for media storage and the messaging app to start with. Go to settings &gt; apps &gt; the tab "all" &gt; media storage &gt; clear data. Do the same with the messaging app. Restart your phone and try again. </P><P></P><P></P><P><EM><SPAN lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: blue; background: white;">What are your thoughts about this forum?</SPAN> <SPAN lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: blue; background: white;">Let us know by doing this short </SPAN><SPAN style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: blue; background: white;"><A href="http://surveys.opinion-8.com/SE/SF/en" rel="nofollow noopener noreferrer">survey.</A></SPAN></EM></P></BODY></HTML> Mon, 01 Jul 2013 08:10:09 GMT https://community.sony.com.mk/t5/xperia-archive/can-not-access-messages-or-photo-s/m-p/3085570#M274569 Alexander1 2013-07-01T08:10:09Z