topic Re: Headphone port flap problem in XPERIA archive

Headphone port flap problem

Bags — Mon, 10 Jun 2013 16:23:37 GMT

Hi there,

I was one of the lucky ones to received their Sony Xperia Tablet Z 16GB WiFi on 22 May 2013. I preordered it from sony.co.uk sometime in April.

I have an issue with the flap which covers the headphone port. I have only used the headphone port once and ever since opening it, I have noticed that I have not been able to shut it completely, unlike the other port flaps - the charger (which I have opened and closed numerous times) and micro sd ports which shuts completely and firmly. Whenever I close the flap, it will start to slowly open itself and leave a gap. As far as I am aware of, the ports need to be completely closed to prevent water breach and my issue above would cause problems then if I decide to submerge it.

I have tried contacting Sony UK and Sony Mobile who are both happy to pass me around and not wanting to take responsibility or even help me resolve this issue. As this tablet is only a few weeks old, I should be covered by your returns policy. However I do like the tablet and would like to resolve this issue by either getting it fixed or swapping with a new tablet which does not have this defect.

Could a Sony rep please get in touch with me and point me in the right direction.

Thanks.

Imran

Re: Headphone port flap problem

Samuel1 — Tue, 11 Jun 2013 08:35:57 GMT

Hi there,

It does indeed seem like something might be wrong with the flap/cover here. Could you please send me a PM with your contact information and I'll pass it forward to my colleagues in the UK so they can contact you to sort this out.

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Re: Headphone port flap problem

Bags — Tue, 11 Jun 2013 08:54:19 GMT

Sent you a PM. Thanks :smileyhappy:.

Re: Headphone port flap problem

Ste87 — Tue, 11 Jun 2013 11:14:43 GMT

Hi,

I am also having the exact same problem as Bags. The headphone port cover seems to slightly raise on the right side (as you can see in the photos) after closing. It stays closed for about 5-10 minutes and slowly raises - I'm pretty sure this will make it lose its dust and waterproof functionality. The charger and microsd flaps stay shut and secure so I'm not sure if there's an issue with the headphone flap? Any advice would be appreciated - the tablet is only 1 week old. Thanks.

Re: Headphone port flap problem

Bags — Tue, 11 Jun 2013 11:32:33 GMT

Yup that's the same exact thing. I thought I was the only one who had this issue as I couldn't find anything on this anywhere online.

I am still waiting for Sony to contact me to arrange a fix. Samuel could you please check with your colleague on the status of this? Would be great if they can get in touch with me as soon as possible.

Thanks.

Re: Headphone port flap problem

Samuel1 — Tue, 11 Jun 2013 11:55:27 GMT

Last info I got was that they were going to contact you later today or tomorrow. Hopefully you'll receive a call later today.

Re: Headphone port flap problem

Ste87 — Tue, 11 Jun 2013 11:57:37 GMT

Sam,

Is there someone I need to contact regarding the same problem? I'm from the UK.

Thanks.

Re: Headphone port flap problem

Samuel1 — Tue, 11 Jun 2013 12:00:01 GMT

Did you send your tablet to service as well?

Re: Headphone port flap problem

Ste87 — Tue, 11 Jun 2013 12:09:49 GMT

No mine hasn't gone to service. It's only a week old and just used my headphones at the weekend and noticed this problem. Don't really want to return it and be without it for a few weeks to fix this. Thanks.

Re: Headphone port flap problem

Bags — Tue, 11 Jun 2013 17:51:04 GMT

Ste87, are you looking to get it replaced or return? I have just spoken to a guy from Sony Help Desk UK on the following number 0844 846 6555 or 0207 365 2413 (can't remember which) and have agreed to replace my tablet. The couriers will be picking it up tomorrow/day after and once returned to their warehouse they will send a new one to me.

According to him, there is about 100 tablets in stock.

Re: Headphone port flap problem

Ste87 — Thu, 13 Jun 2013 16:40:17 GMT

Thanks Bags, I have actually managed to get it to stay shut (for now) but it took me sliding my finger across it several times and pushing down with quite a bit of force to get it to seal properly. I don't need to do this with the over flaps but I'm not sure that would really warrant a replacement. Thanks for the info though and if I'm still getting a problem with give them a call.

Re: Headphone port flap problem

Eviltubbie — Tue, 06 Aug 2013 08:06:36 GMT

Hi there,

just found this thread while I was googleing for that issue. I have an Xperia Z Tablet, too, and I have this issue with the USB-Flap. Since the first time I opened it, it won't close any more. I also own an Xperia Z Smartphone, no problem there. How can I get rid off that problem so that the USB-flaps closes again? I'm from Germany. I'd appreciate an answer from Sony.

Thanx in advance

Re: Headphone port flap problem

Samuel1 — Tue, 06 Aug 2013 09:34:20 GMT

Well, if they won't work as they should I would advice you to send in the tablet to a service center so they can take a look at it.

Re: Headphone port flap problem

TeH-BagS — Tue, 06 Aug 2013 09:37:43 GMT

If you bought it within 30 days, generally you can return the item and get it replaced. That is what I did with mine. I think it was a defect set. The replacement I got is perfect. Not had an issue until today. It's nearly a month and a half now.

Re: Headphone port flap problem

dhruvaz — Tue, 06 Aug 2013 13:46:00 GMT

I thought it had gurantee for a year or so. Just butting in I dont have problem with headphone port cover but usb port cover. seems its some how ruptured looks like its made up of cheap plastic/rubber. I mean not every one has dock to charge you have to open and close the usb cover. I do have ordered a dock but seems its too late for that.

Re: Headphone port flap problem

Eviltubbie — Wed, 07 Aug 2013 08:02:34 GMT

just talked to Sony Support on the phone. Have to send the tablet for repair. Should be solved within 2 weeks

Re: Headphone port flap problem

dhruvaz — Wed, 07 Aug 2013 18:13:50 GMT

Grt Then I should do the same... will be back for further comment.

Re: Headphone port flap problem

ignicious91 — Fri, 30 Aug 2013 07:32:50 GMT

I have the same problem of my tablet Z also , just bought it around 2 weeks ago at first there is a little gap, so i dont mind on it but today its getting worst ~~~ I ineed want a replacement on it , and i just call to the services center as well, they advice take it for repairing ~~

Re: Headphone port flap problem

Michel4632 — Tue, 10 Sep 2013 20:04:41 GMT

Very same problem here in Belgium : headphone flap is slowly popping out from its closed position.

I would largely prefer a fix than a replacement, given the number of hours of customisation brought to my tablet (apps, data,...). Does the Sony PC companion backup and restore feature really allows a seamless hardware replacement? (data, free and paid apps, android settings and apps settings and data ?)

Re: Headphone port flap problem

tania28445 — Wed, 18 Dec 2013 12:14:40 GMT

I appear to have a similar problem with the USB port. The tablet is less than a year old and has been treated very well! I discovered this morning that the USB charging port cover would not close properly and keeps popping back out of its socket, despite being pushed down. I can see no reason why it shouldn't stay in place and cannot make it stay in place no matter what I do.

Any input or suggestions would be welcome - I would really prefer not to have to relinquish the tablet to the Service Centre for any length of time!! And whilst I don't plan on letting the tablet near water anytime soon this is a bit of a pain.

I have tried a number of times to upload a photo but cannot get the system to upload - not sure what I am doing wrong, but can't get the "insert image" to insert the image!