topic Re: video playback problem in XPERIA archive

video playback problem

iamrhons — Mon, 10 Jun 2013 12:31:09 GMT

Hi Sony! i just got my xperia z 10days ago. Everything was doing fine untill today when i tried playing the video that i have just recorded. it shows distorted shots and green colored portions of the video making it unwatchable. Aside from the other issues like poor wifi connection and low volume, this video problem had me really upset about my new phone.

Re: video playback problem

Samuel1 — Tue, 11 Jun 2013 09:32:20 GMT

Does the video look the same if you transfer it to a computer and watch it?

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Re: video playback problem

Zann_H — Tue, 11 Jun 2013 10:15:11 GMT

someone just posted the same issue on another thread. can you also try to to download MX Player and see if you have the same problem playing the video?

Re: video playback problem

iamrhons — Tue, 11 Jun 2013 23:55:54 GMT

no, it plays fine when i transferred the video to the computer

Re: video playback problem

Uliwooly — Wed, 12 Jun 2013 00:01:08 GMT

was this video recorded with the regular camera or another camera app?

Re: video playback problem

Zann_H — Wed, 12 Jun 2013 00:47:57 GMT

so did u download mx player on your phone and test it? or not?

Re: video playback problem

iamrhons — Wed, 12 Jun 2013 01:31:40 GMT

i havent tried it yet because i gave my phone back yesterday to the dealer where i bought it from for repair

Re: video playback problem

iamrhons — Wed, 12 Jun 2013 01:32:20 GMT

from the regular built in camera app

Re: video playback problem

Zann_H — Wed, 12 Jun 2013 01:51:50 GMT

ok understood.

the reason why u're able to play on MAc or even PC is because there are mroe codecs preinstalled on these systems. Unlike the Z. And also, PC and Mac systems have better decoders. Which means its able to play a larger variety of video formats. and i'm not just refering to the video files extension. smaller devices like mobile does not have these much flexibility. Mostly due to licensing issues for some of these codecs.

To make it short, the Z can only play certain formats that does not have any errors. The reason you're having this problems is becasue the output of your recorded video is corrupted. That is why your'e seeing those green patches. U won't see these on PC or Mac because they have better players that usualy have auto correction or higher tolerance for corrupted videos.

MX Player has larger supports for video codecs. And higher tolerance to video data corruption. Thay's y I wanted you to test it out first.

Re: video playback problem

iamrhons — Wed, 12 Jun 2013 02:02:59 GMT

but the recorded vids are only simple vids taken on the camera app of the phone i even tried plying it on vlc app for cp, and its still not working well.

Re: video playback problem

Zann_H — Wed, 12 Jun 2013 03:23:47 GMT

that's y i said that your video could be corrupted. it doesn't matter if you take 1 sec or 1 hour video.

the nex step is to detemined if it's caused by the camera app and whether reinstalling the camera app will fix the issue.

i hope the issue will be gone when you get back you phone.

Re: video playback problem

Uliwooly — Wed, 12 Jun 2013 03:31:48 GMT

@Zann.H I'm consufed on this issue, is he using the regular camera app or some other app? could it be his SD card acting up? this is quite odd

Re: video playback problem

Zann_H — Wed, 12 Jun 2013 03:43:29 GMT

he's using the camera app. and it could caused by the app or the sdcard. But the same video that he copied to the pc can be played back fine. but there's no way to verify now since it's already sent for service. :smileygrin:

Re: video playback problem

iamrhons — Wed, 12 Jun 2013 04:09:47 GMT

im a she and i dont have any any sd card mounted yet

Re: video playback problem

Zann_H — Wed, 12 Jun 2013 05:09:44 GMT

noted. do get back to us when the phone is back in your hands.

Re: video playback problem

iamrhons — Fri, 14 Jun 2013 10:29:24 GMT

hi! got my phone this afternoon. they had to reinstall/reformat the unit and upgrade software i think, and now everything seems to be back to normal.. just like the first day i got it lol :smileygrin: