topic Re: Email in XPERIA archive

Email

Sat, 18 Sep 2010 14:22:17 GMT

Probably a very simple solution to this but can't work it out. I want to stop receiving email through my messages. I have deleted all of my email accounts but I am still receiving the email notifications through my messages! Any help greatly appreciated. Thanks

Re: Email

suze — Sat, 18 Sep 2010 14:28:11 GMT

First of all do you have an X10 large or mini? And are you using a Gmail email account or another email provider by POP3 or IMAP.

If we have a little more info we may be able to point you in the right direction.

When you say you are receiving them through your messages, do you mean you are getting a text message notification or maybe its appearing in timescape or perhaps in the notification bar at the top of the phone.

Re: Email

Sat, 18 Sep 2010 14:29:42 GMT

Hi, it is X10 large and it's email through a pop3 provider. Notifications are at the top of the status bar and by text message. I have to download the message in order to read it. Thanks.

Re: Email

Dr_Chris — Sat, 18 Sep 2010 15:01:32 GMT

If it's Gmail, you can disable IMAP4/POP3/Forwarding in the settings of your email account in the root server, i.e.,by signing into Gmail.com using your PC.I would imagine you can do the same with other email providers.Also make sure that any Push mail and Push message settings in your phone are turned off.

Re: Email

Sat, 18 Sep 2010 15:20:09 GMT

It's my BT internet email account. I have deleted the account information but I still receive notifications on my phone. There is nothing set up on my root account.

Re: Email

suze — Sat, 18 Sep 2010 16:26:44 GMT

Ok so just having a think... very dangerous I know! Have you deleted your email account via Menu>Settings>Manage Applications then find Email, go in to that and clear data and clear the cache.

That should clear it completely off the phone. If it doesn't I'm frankly stumped!

Re: Email

Sun, 19 Sep 2010 19:38:20 GMT

Will try that next, thanks

Re: Email

Sun, 19 Sep 2010 19:45:22 GMT

Are you using Timescape?

Have you switch the phone off after deleting all your email settings?

Re: Email

Sun, 19 Sep 2010 19:46:47 GMT

No, don't use timescape. I've deleted both of my BT email accounts now yet I still receive text messages to tell me I have new email!!

Re: Email

Sun, 19 Sep 2010 19:58:06 GMT

hmm... try switching your wifi off. If it still does not work, switch your phone off, then turn it back on after 30 seconds.

If that still does not work, Try a factory reset after you have saved all your data.

Re: Email

Sun, 19 Sep 2010 20:02:26 GMT

I was kind of hoping to avoid that extreme but may just have to resort to a factory reset. Thanks

Re: Email

Sun, 19 Sep 2010 20:06:29 GMT

Sometime, the extreme is the only option.

Re: Email

Mon, 20 Sep 2010 08:52:17 GMT

once you have removed all of the email accounts from the phone, it can't possibly download email - if you are gettiing texts when the email arrives it sounds like you have set up some sort of text alert on your mail account so maybe you need to have another look at those settings

Re: Email

Mon, 20 Sep 2010 18:41:47 GMT

Emails are not being downloaded automatically now as obviously I don't have any accounts set up. I am receiving mms notifications to say that I have an email. I then have to click on a link to download the message. No alerts set on the email account as I have checked with the service provider. I'm baffled!

Re: Email

Mon, 20 Sep 2010 19:51:53 GMT

Sounds to me like you have linked your email alert to your 3G messaging capability. You might want to ask your telco to reset your 3G, if you are sure you have not set up MMS-email alerts in your email client.

Re: Email

Mon, 20 Sep 2010 20:48:13 GMT

I ended up doing a reset. However, the backup did not work so I am back at square one. Fortunately I had synced so I have restored some of my contacts but my messages have all been deleted. At least I shouldn't be getting anymore email notifications :smileyhappy:. Thanks to all who replied.

Re: Email

Tue, 21 Sep 2010 13:56:18 GMT

Well... at least you got rid of those pesky ghost notifications.

Re: Email

Tue, 21 Sep 2010 14:56:40 GMT

But the bizarre thing is, I'm now getting the whole email through as a text message!!! No email settings in the phone and BT say nothing is set up on my accounts. That's technology for you!!!

Re: Email

suze — Tue, 21 Sep 2010 15:11:45 GMT

I'm replying to the original post in hope of getting the big sized boxes back, they were getting smaller and smaller!

There has to be some link between you email account online and your mobile number. If you have done a factory reset the phone is clean. If you log on to your email account via BT's website are there any settings on there that relate. You do have the most intriguing/weird problem!

I hope you can get it resolved!

Re: Email

Tue, 21 Sep 2010 15:27:41 GMT

Woah!!!.... This is getting freaky!

BTW, now I've doubly sure you have set your email to send MMS/SMS message notifications. It is better you check your email settings at its core, especially it is cloud-based.