topic Re: Problem with Charging the Sony Xperia Z in XPERIA archive

Problem with Charging the Sony Xperia Z

Aniwthos — Sun, 09 Jun 2013 21:20:07 GMT

I have a problem, i bought this phone some days ago, it worked just fine the first days.. it was charging like it was supposed to be.

My issue is that today it stopped charging with the charger ? it doesnt recognise it at all.. when i connect it on the pc it charges, but when i connect it on the wall it doesnt do anything. I tried the same charger with other 2 phones (samsung and nokia) and they were charging fine. So, it's not the chargers problem.. it just doesn't recognise the charger for a reason now after 2-3 days. Any clues ?

The battery also is drained like hell.

Please tell me what to do im so dissapointed by my new phone 😕

Re: Problem with Charging the Sony Xperia Z

Uliwooly — Sun, 09 Jun 2013 21:32:40 GMT

is it the Sony wall charger? are you using Sony's USB cable? have you try the obvious a different wall socket?

Re: Problem with Charging the Sony Xperia Z

Aniwthos — Sun, 09 Jun 2013 21:51:27 GMT

yes is the original sony wall charger as it came with the box with the sony usb cable of course. I have tried all the wall sockets in the house and nothing 😕 what i don't get is why the charger works with 2 other phones i have tried to charge with.. Any knows bugs on this ? Tried several times to set to manufacture settings.. still nothing 😕

Re: Problem with Charging the Sony Xperia Z

Uliwooly — Sun, 09 Jun 2013 21:54:10 GMT

do you have another wall charger that you can test?

Re: Problem with Charging the Sony Xperia Z

Aniwthos — Sun, 09 Jun 2013 21:56:21 GMT

yes i tested a samsung charger also and it doesnt work.. i dont get it.. why does it charge through usb and not on the wall ?

Re: Problem with Charging the Sony Xperia Z

Uliwooly — Sun, 09 Jun 2013 22:17:57 GMT

that's quite odd, you could try to repair your phone with SUS or PCC but it might be a hardware issue, take your phone to a Sony repair center ASAP

Re: Problem with Charging the Sony Xperia Z

Aniwthos — Mon, 10 Jun 2013 05:27:08 GMT

whats SUS and PCC ?

Re: Problem with Charging the Sony Xperia Z

Uliwooly — Mon, 10 Jun 2013 06:24:06 GMT

PCC = PC Companion

SUS = Sony Update Service

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Problem with Charging the Sony Xperia Z

haulindun — Fri, 30 Aug 2013 19:07:30 GMT

my xperia will not charge at all and when connected to a charger with a light the light goes out....it won,t charge through sony charger or pc......really at a loss why this should be

Re: Problem with Charging the Sony Xperia Z

Alexander1 — Mon, 02 Sep 2013 13:32:40 GMT

@haulindun wrote:

my xperia will not charge at all and when connected to a charger with a light the light goes out....it won,t charge through sony charger or pc......really at a loss why this should be

Have you tried the suggestions above? Different chargers, wall sockets, update the phone using PCC or SUS, restarted by press and hold power and volume up, etc?

If you have and the phone still doesn't chargers I suggest that you send the phone to service for examination. Please contact the local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Problem with Charging the Sony Xperia Z

Galatea1 — Sat, 12 Oct 2013 13:08:03 GMT

Job nr. 9030637 15/07/13

Not charging, tried instore at Vodacare Somerset Mall and was not picking up on PC.

Previous repair jobs

8861856

8898447

Wanted to exchange phone within 7 days but was not approved. My phone is unrepairable and they blame me for damage it. Please help me!

Re: Problem with Charging the Sony Xperia Z

Prathm — Sat, 12 Oct 2013 15:45:56 GMT

Hi guys i'm having the asme problem while charging the sony xperia z.

i have to wiggle the sony charger to get it charging. i connected a differnect sony charger it does not recognise it and does not charge. After wiggling the charger for sometime the phone hangs and then have to restart the phone and try again......pls help

are there any sony support center employees following up on these problems...

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