topic Re: XPeria E Wi-Fi does not work in XPERIA archive

XPeria E Wi-Fi does not work

rohitbd — Tue, 25 Jun 2013 08:28:43 GMT

Does XPeria E have a hardware or firmware problem?

I just purchased a new XPeria E and it has been a HUGE disappointment!!

It does not connect to my home wi-fi router (Linksys) - tried everything WPA, WPA2, WEP, etc.. Its wi-fi does not work except with open networks. Everything else (Samsung smartphone, Nokia Lumia, and an older XPeria phone and laptop) work just fine.

I read somewhere that wireless security should be disabled in order for the phone to connect - this is ridiculous. Why should anyone have to disable wireless security just for the phone? I mean at malls or public places it is understandable, but for my private network why should I disable security?

This phone has been such a let down - the only Sony product I purchased in a long time and that too turned out to be a dud.

To the guys at Sony: Wake up!! Your brand has become much bigger than your quality...it will not sell any more if things go on like this!

Re: XPeria E Wi-Fi does not work

jreschke — Tue, 25 Jun 2013 21:01:42 GMT

Wifi works for me, but only for certain routers. Yes, "even" when secured.

Re: XPeria E Wi-Fi does not work

rohitbd — Wed, 26 Jun 2013 07:59:10 GMT

Well, apart from my home wi-fi, I am not sure if it can connect to other wi-fi hosts simply because I do not know their passwords.

So here is a low down on where it works and does not:

Open network - detects and connects.

Public secure network - detects the network and the type of security, but could not check if it connects since I do not have their passwords.

My home network - detects the network and the type of security, but does not connect despite providing correct password. Tried changine the security type, double-triple checked the MAC address list etc. Did a factory reset too....but nothing works. It simply detects the network and says "Saved" upon trying to connect.

You mentioned about it working only with certain routers - is Linksys WAG200G in the list? Frustrating!!

Re: XPeria E Wi-Fi does not work

jreschke — Wed, 26 Jun 2013 08:11:11 GMT

I haven't tried with a LinkSys router.

Wifi works for me with various TPLink routers and a Belkin router. It does not work for me for an ancient Fritzbox (AVM) nor for an ancient Telekom Speedport.

It would be awesome if Sony could actually comment on this; otherwise I'll return the product soonish.

Re: XPeria E Wi-Fi does not work

rohitbd — Wed, 26 Jun 2013 08:20:32 GMT

What surpises me most is that despite so many people facing the same issue, Sony has not released any patch or update...not even information. All they have to say is restart this, restart that, allow MAC and so on - which I guess any one with knowledge of setting up wi-fi would already try.

Re: XPeria E Wi-Fi does not work

jreschke — Wed, 26 Jun 2013 08:24:06 GMT

Yes, this is totally frustrating. It appears they can live with that though.

Re: XPeria E Wi-Fi does not work

rohitbd — Wed, 26 Jun 2013 08:31:40 GMT

I guess for them, helping us (by releasing a patch/information) would be akin to accepting that there is a problem - and therefore accepting that the "brand" is bad. Never mind that the "brand" is anyways getting beaten by lousy products! Just to add - its been only three days since purchase and the phone already has started acting up - now its the FM radio app - it hangs every now and then! So two "minor niggles" within 3 days of purchase: The wi-fi and the FM radio. Great!

Re: XPeria E Wi-Fi does not work

rohitbd — Wed, 26 Jun 2013 11:14:47 GMT

Add another one to the list: The walkman (or music player) app. I have noticed that the audio drops (somewhat like CD skipping) randomly while tracks are playing. I am suspecting that there is a memory problem somewhere because with other phones I have seen such things happening only if a lot of apps are running simultaneously. This has been the most disappointing purchase of my life till date!

Re: XPeria E Wi-Fi does not work

rohitbd — Fri, 28 Jun 2013 08:08:47 GMT

An update: Tried by resetting the router to factory setting - so all security everything was removed. So I did the basic setup (ISP ceredentials and other parameters) and turned on wifi on my xperia. Nothing happened...still the same as before, it simply said "Connecting" and then stopped saying "Saved". No connection yet.

So, it is established that at least with this router the phone's wifi does not work. Having to change the router to suit the phone is out of question! That's it, the end of sony products as far as I am concerned. I'll never buy another sony product again.

Re: XPeria E Wi-Fi does not work

Johan — Thu, 04 Jul 2013 08:00:37 GMT

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: XPeria E Wi-Fi does not work

rohitbd — Tue, 09 Jul 2013 12:58:25 GMT

Is there any patch or firmware upgrade that I can use to fix this?

Re: XPeria E Wi-Fi does not work

noemi — Fri, 12 Jul 2013 18:24:24 GMT

The same problem with my NEW phone (xperia e, android 4.1.) and a fritzbox 7170...:smileyangry:

Re: XPeria E Wi-Fi does not work

jreschke — Sat, 13 Jul 2013 07:25:16 GMT

Well. It's a bug in the phone. Sony does not seem to be interested. I would recommend returning it and getting a different brand.

Re: XPeria E Wi-Fi does not work

7thFallenAngel — Sat, 13 Jul 2013 13:23:43 GMT

Johan, I've tried about everything too to connect my phone to my home WIFI network, but it doesn't work. What are you guys going to do about it, I want (like all other people owning a Xperia E) a solution to this problem!

Re: XPeria E Wi-Fi does not work

damgo — Mon, 15 Jul 2013 20:27:48 GMT

The same problem with my new phone, too !!

I have tried all of possible !! restart, update, change security key, allow mac adress, change channel, one hour with the hotline of my provider... it does not work.

I tried it in the shop of my provider and the phone connects in 2 seconds !!

I really want to connect my phone to my wi-fi at home, like all my other devices... !!

Re: XPeria E Wi-Fi does not work

Kokosyah — Wed, 24 Jul 2013 06:05:53 GMT

I had same problem with you all guys,
Before I installed new software(11.3.A.2.1) my xperia wifi still working properly, but after installed that my wifi not working properly(like always disconnected). It can detect wifi but can't connected. What i should to do? please Sony help us, because i think after i installed new software my phone can be awesome.

I know guys Sony is big brand and so actually consider our problem as soon as posible. (I hope for that)

Best ragards,

Koko Syah
Indonesia

Re: XPeria E Wi-Fi does not work

Mad_Mat — Thu, 25 Jul 2013 21:08:51 GMT

Same problem here

I have got a new Sony Xperia E.

My home router is a Lynksys WAG200G.

No way I can connect the mobile phone to my wifi. On the phone, in the wifi connections list, my wifi appears like "saved" but not connected...

Waiting for a patch or instructions to solve the problem.

Re: XPeria E Wi-Fi does not work

isaacgobo — Thu, 25 Jul 2013 22:33:02 GMT

Xperia E c1505 brand new, bought today thursday 25th.

Wifi does not work, as many of you report. Updated router firmware and nothing. Not gonna extend myself because it's all said in the previous posts.

I will return my device tomorrow friday 26th, as I see none of you guys have recieved any solution from sony for weeks... quite disappointing

Re: XPeria E Wi-Fi does not work

rohitbd — Fri, 26 Jul 2013 13:48:48 GMT

To the guys at Sony - ARE YOU LISTENING AT ALL???

With so many people facing EXACTLY the same problem, why is NO help WHATSOEVER forthcoming?

Can you guys not figure out the common factor? We trusted you with our money. You happily took our money. YOU sold us a defective product. If that isn't cheating, what is?

Re: XPeria E Wi-Fi does not work

rohitbd — Mon, 29 Jul 2013 12:29:32 GMT

Well, I had the phone checked out at the authorised servce centre. I can tell by the MAC address that something has indeed been changed. However there is no change in the wi-fi behaviour - still does not work. I have almost given up all hopes of it ever working with my home router - may be I'll use the phone for a couple of months as a "DUMBPHONE" and exchange it for a better one!