topic Re: Xperia Z screen not responding in XPERIA archive

Xperia Z screen not responding

cjadhav — Wed, 01 May 2013 18:39:57 GMT

Hi,

I have been using Xperia Z since 3-4 weeks and since today morning I am facing a strange issue. I am unable to launch any application like SMS Inbox, Call log, Browser, Camera and other installed Apps. Even after clicking on the App Icons for many times repeatedly, I am unable to launch them ! However, I am able to unlock the screen and slide down the notifications panel.

I did a restart the phone by holding the power button + Volume Up for 10 secs, even then facing the same issue.

Anyone else facing the same problem ? Any advice would be very helpful.

Thanks,

Chetan

Re: Xperia Z screen not responding

Uliwooly — Wed, 01 May 2013 18:45:54 GMT

it might be an app acting up

uninstall any

taskillers

antivirus

battery apps

ram apps

booster apps

restart your phone

and try again

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia Z screen not responding

Uliwooly — Wed, 01 May 2013 18:46:14 GMT

if that doesn't work then you might have to repair your phone with either PCC or SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia Z screen not responding

cjadhav — Wed, 01 May 2013 19:02:55 GMT

Couple of weeks back I was facing an issu, where the phon wasn't getting swicthed on..! Phone was just displaying the "Sony" word on the screen and it would restart. This happened repeatedly. So, I repaired my phone using Sony Update Service software and even then issue dint get resolved..! Then, I gave my phone to service center and after couple of days they returned me the device. They said there was a virus in the phone and so they had to re-install the software. I wasn't really convinced with there explanation of virus as I had installed anti-virus app and used to scan my phone regularly ..! But, since the problem got resolved I dint worry on that much...!

Now, I am faced with a new issue..! I re-installed all the apps on the phone but stil having the same problem..!

Re: Xperia Z screen not responding

Uliwooly — Wed, 01 May 2013 19:07:11 GMT

I've seen that before and most of the time the culprit was an "app" so again do NOT install any taskiller, antivirus, battery apps, ram apps, booster apps.

Re: Xperia Z screen not responding

cjadhav — Wed, 01 May 2013 19:09:36 GMT

so, no anti-virus app required for the phone ?

Re: Xperia Z screen not responding

Uliwooly — Wed, 01 May 2013 19:13:09 GMT

there isn't any known virus on Android. so no, you don't need antivirus.

Re: Xperia Z screen not responding

cjadhav — Wed, 01 May 2013 19:15:43 GMT

ok..! So, It looks like I need to again give my phone to service center..!!! :smileysad::smileyconfused:

Re: Xperia Z screen not responding

Uliwooly — Thu, 02 May 2013 01:05:58 GMT

bummer, keep us updated.

Re: Xperia Z screen not responding

boy_bakat — Thu, 02 May 2013 08:48:13 GMT

Been using my Z for 3 weeks and got the same problem...Will do all the steps here when I get home. Update ya'll later!

Re: Xperia Z screen not responding

cjadhav — Thu, 02 May 2013 09:46:24 GMT

I visited the Sony Service Center in the morning and I explained them the issue with the phone. They took my phone for 15mins, re-installed some software and the phone was back to working ..!!!:smileyhappy:

They dint tel exactly what the problem was but however, they assured to replace my phone if I faced the screen issue again..!!

Re: Xperia Z screen not responding

Uliwooly — Thu, 02 May 2013 15:23:51 GMT

Good news

Re: Xperia Z screen not responding

tt182 — Tue, 07 May 2013 11:12:29 GMT

For anyone who is having the same issues with unresponsive apps. Your setting for window, transition and animator scales in developer options is likely to be the cause.

Re: Xperia Z screen not responding

cjadhav — Tue, 07 May 2013 11:20:44 GMT

I was facing the same issue of unresponsive screen. I visited service center and they were unable to

resolve the issue. So, they replaced my Xperia Z with a brand new set..!!

Before getting the phone replaced, I had set the window, transition and animator scales to NONE in the developer options..!!! How did you find out this ?