topic Re: Xperia Arc S has stopped working in XPERIA archive

Xperia Arc S has stopped working

XperiaArcS_Dead — Thu, 06 Jun 2013 22:20:05 GMT

Hi,

My Xperia Arc S was working normally, was at around 25% battery at the time when it turned off. This happened quite a lot recently and was easily resolved by turning the phone back on. This time however the phone would not do anything, no lights, no vibration. I put it on to charge, again no lights or any indication of charging. I have Installed PC companion and the update software and followed the repair and update instructions as recommended in other threads, however I could not continue with the repair as the software could not find the phone, PC can't find it either (I have had the phone on charge & I also bought a new battery incase my old one was defected in some way). Is there anything else that can be done?

thanks

Re: Xperia Arc S has stopped working

Alexander1 — Wed, 12 Jun 2013 09:17:35 GMT

Hi there,

Try to deactivate your firewall and antivirus protection when you are running the update/repair in PC Companion. Also try to connect the phone in another USB-port on your PC.

You can also try to update the phone using the program Update Service to see if the phone can be found by this program.

http://www.sonymobile.com/global-en/tools/update-service/

If the problem persists I recommend that you send your phone to service for repair. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Xperia Arc S has stopped working

XperiaArcS_Dead — Fri, 14 Jun 2013 20:20:37 GMT

I appreciate the time you took to answer my query however my phone will have to be sent for repair

Re: Xperia Arc S has stopped working

catrice — Thu, 20 Jun 2013 21:25:05 GMT

i have the same problem with yours. Did you fixed your phone??? And what did they repaired?? and also how much did it cost?