topic Re: Xperia SP Display Problem! in XPERIA archive

Xperia SP Display Problem!

slimshaddy — Thu, 16 May 2013 20:53:22 GMT

All SP owners please check this in your phone as well.

I'm having problems with my sp's display when the phone is kept on horizontal surface.

In the video, phone is kept on the bed and i'm trying to use it. But you can see the screen just misses the touch 😕 I wonder why.

This only happens when the phone is kept horizontally.

Ps: screen guard is not the problem since I checked with 2 different guards and phone works perfectly in hands.

PS2 > The screen works fine while phone is put to charging.

Re: Xperia SP Display Problem!

slimshaddy — Thu, 16 May 2013 21:43:00 GMT

Found another similar video. This only happens when kept on a table or a bed.

Re: Xperia SP Display Problem!

ZdendaF — Fri, 17 May 2013 05:52:54 GMT

I have the same problem on my Xperia SP White (CZ, SK, version).

When the phone is in the horizontal surface and I'm touching the the screen the phone don't respond the touch. That's very bad ;(

Re: Xperia SP Display Problem!

slimshaddy — Fri, 17 May 2013 09:29:10 GMT

i know it's bad and i hope it's just a software glitch,

anyways have you tried testing while charging ?

Re: Xperia SP Display Problem!

ZdendaF — Fri, 17 May 2013 19:14:55 GMT

I tried it with USB plugged to PC - charging. And now it works perfect I think. Strange 😕

Re: Xperia SP Display Problem!

slimshaddy — Tue, 21 May 2013 10:26:12 GMT

i think it's limited to a few devices or else many users would have posted the problem. i still haven't got the time to do a software update. have you done it ?

Re: Xperia SP Display Problem!

ZdendaF — Tue, 21 May 2013 10:36:53 GMT

I try to describe the probem with display on my device.

When the phone is on the horizontal surface and I don't touch the metal edges and then I would like to touch the screen the display don't respond the touch sometimes.

But! When I do the same with touching the metal edges and with other hand I try to touch the screen, the display respond the touch without any problems.

Re: Xperia SP Display Problem!

Robato — Wed, 22 May 2013 06:34:20 GMT

slimshaddy, if the screen works fine while the phone is put to charging, then I guess it's caused by software bug/glitch? have you tried to restart the phone?

Re: Xperia SP Display Problem!

nvo — Wed, 22 May 2013 07:06:15 GMT

Please Sony fix this problem, i want to buy this X SP. but, this problem make me confuse...

Sony do something. The bad news for the new device

Re: Xperia SP Display Problem!

ZdendaF — Wed, 22 May 2013 10:40:20 GMT

Hi, I just tried to recalibrate the G-sensor and it seems that the display issue is gone !

I did it with app "GPS Status & Toolbox" from google play.

Re: Xperia SP Display Problem!

Johan — Thu, 23 May 2013 07:39:31 GMT

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: Xperia SP Display Problem!

slimshaddy — Sat, 25 May 2013 19:53:02 GMT

I just searched on google. Numerous phones have similar problems. Some said it's related to static energy, capacitance etc.etc. Didn't get a solution.

Re: Xperia SP Display Problem!

harsimran_jasth — Thu, 30 May 2013 15:58:25 GMT

SIR, I M FROM INDIA.

CAN U PLZ LET ME KNOW D SOLUTION TO THIS PROBLEM?

REGARDS

Re: Xperia SP Display Problem!

ZdendaF — Thu, 30 May 2013 16:17:03 GMT

I'm afraid that any solution don't exists at the moment. We have to wait.

Re: Xperia SP Display Problem!

howarang — Sat, 01 Jun 2013 01:48:18 GMT

i am from brasil and i want to buy the phone (will be released in june), however i'm afraid to get this problem.

Re: Xperia SP Display Problem!

thatsrishabh — Wed, 05 Jun 2013 10:51:25 GMT

I am from INDIA. i bought this Xperia SP last month. Was impressed at the first moment but later on now after a months use and some official updates it is behaving crazy with the touch screen not responding randomly.

Please look into this problem as soon as possible. I have even shot a video just to remind the worst experience i could expect from a company like SONY.

Re: Xperia SP Display Problem!

kkriss — Thu, 06 Jun 2013 07:35:08 GMT

Hi @slimshaddy @ZdendaF,

I accidentally stumbled upon this problem of touch not responsive.

I had previously disabled the glove mode in settings (unchecked Settings->Display->Glove mode). After disabling the glove mode, I started experiencing the problem.

As a workaround, I enabled the glove mode (selecting Settings->Display->Glove mode). I didn't experience any touch issue after enabling this glove mode. The touch is working as expected.

I'm not sure whether your problem is also for the same reason of disabling the glove mode in settings. Anyways, you can give it a try and see whether it works

It is a little bit strange that this Glove setting is impacting the regular touch performance.

~kk

Re: Xperia SP Display Problem!

kkriss — Thu, 06 Jun 2013 07:37:40 GMT

@ZdenandF, try enabling the glove mode in settings menu. It is located under (Settings->Display->Glove mode). I was able to solve this problem after enabling glove mode.

You can give it a try and let us know the result

Re: Xperia SP Display Problem!

ZdendaF — Thu, 06 Jun 2013 07:42:38 GMT

@kkriss Thanks for help. I tried enabled the glove mode, but the issue with touch in horizontal face still remain 😕

Re: Xperia SP Display Problem!

kaushikpanchal — Thu, 06 Jun 2013 11:31:00 GMT

Me too facing the same problem, I thought while charging because of bad connector it must have been happening, but after checking this post I tried it again without charging also and its same. Sony we expect some reaction from you people to solve this.