topic Problem with recognising incoming calls. in XPERIA archive

Problem with recognising incoming calls.

Thu, 16 Sep 2010 13:57:43 GMT

Hi,

I have recently bought my xperia X10 mini pro but have the following problem.

When receiving an incoming call the display always shows "unknown caller" even though it is a person in my address book/a contact with picture attached and everything.

I have tried the following:

- reinstalling the software.

- adding my country code before every phone number.

- Imported my contacts.

Having looked in the manuel i cannot find anything about this problem, so i am hoping you guys have an answer.

Thanks

Lars

Re: Problem with recognising incoming calls.

Jeff — Thu, 16 Sep 2010 16:59:46 GMT

Hi,

What about numbers that AREN'T stored in your phone book? It sounds like you might not have caller ID activated.

Re: Problem with recognising incoming calls.

Thu, 16 Sep 2010 19:52:00 GMT

Thanks for your reply.

It's all numbers it won't recognise also the ones that aren't in my phone book, so the "caller activation" sounds like a possibility but can you tell me where i can activate it?

Kind regards

Lars

Re: Problem with recognising incoming calls.

Jeff — Fri, 17 Sep 2010 19:25:31 GMT

As far as I can tell there is no way to disable/enable caller ID within the phone itself.

I'd check with your Service Provider, and see what they can do on there end.

Re: Problem with recognising incoming calls.

Wed, 29 Sep 2010 06:50:05 GMT

HI,

Even I am facing the same problem. I think the problem is with the phone itself. Kindly help me.

Thanks.

Re: Problem with recognising incoming calls.

Wed, 29 Sep 2010 07:15:15 GMT

Hi,

Jeff was right in his earlier answer.

I contacted my service provider and it turned out that in the process of activating my new mobile they had by mistake turned of a feature that provides the caller ID.

Apparently it is a setting that can only be turned on/off by your service provider and without it being turned on your phone will not recognise any incoming calls.

Kind regards

Lars

Re: Problem with recognising incoming calls.

Thu, 30 Sep 2010 06:18:45 GMT

Hi,

Thanks a lot for the help Lars.

Regards,

Arps