topic Re: Xperia E walkman sound enhancement problem in XPERIA archive

Xperia E walkman sound enhancement problem

damos — Tue, 14 May 2013 15:26:19 GMT

Hi,

i purchased xperia E few days ago. i love the walkman app, but there seems to be a bug with the sound enhancement for headphone. with the surround activated, i am experiencing some random glitch from the music. i don't know the technical terms for this, the music randomly pauses for a second and then continues with slight crackling sound, it happen every once in a while (about every 15-30 sec intervals).

fully charged battery, music file is mp3s between 190-320kbps, no other apps running, music folder is located on extension sd card. i've tried using 2 different headphones, rebooting, even resetting to factory setting, but still having the same problems. i've search this forum but found no solutions.

i love the sound enhancement feature, it realy makes the music more enjoyable,

please fix this issue

Re: Xperia E walkman sound enhancement problem

Sam — Wed, 15 May 2013 01:48:00 GMT

Have you tried an update/repair?

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions.

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Re: Xperia E walkman sound enhancement problem

damos — Thu, 16 May 2013 10:14:12 GMT

hi,
thank you for your assistance.
i have updated the software just as you told me, but still having same problems.

and i just discovered that the problem only persist when the screen goes out, i ve tried a couple of song while keeping the screen on and there seems to be no problem.

please look into this, thank you very much

Re: Xperia E walkman sound enhancement problem

Sam — Thu, 16 May 2013 23:15:35 GMT

Do you have any task killers or third party battery saving applications installed on your phone?

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Re: Xperia E walkman sound enhancement problem

damos — Fri, 17 May 2013 12:44:25 GMT

no. the phone is completely fresh (since the update).

are there any recommendation for task killers/battery saving app (related to my problems)?

Re: Xperia E walkman sound enhancement problem

xtreameexperiaE — Tue, 21 May 2013 09:32:56 GMT

same problem here is there a sulition to using the enhancement feature .

Re: Xperia E walkman sound enhancement problem

Sam — Tue, 21 May 2013 23:15:49 GMT

Unfortunately as unlikely at it seems there may be an underlying hardware issue given what you have tried up to this point. With this being the case I would advise you contact your local Xperia Care team to arrange to have it assessed by an authorised repair agent.

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Re: Xperia E walkman sound enhancement problem

vinuu — Thu, 23 May 2013 07:10:19 GMT

even m hving dis problem after update

Re: Xperia E walkman sound enhancement problem

Rickard — Tue, 28 May 2013 08:45:46 GMT

Please send me a PM with the following information and i'll forward this for further investigation:

Name:

Phone nr:

E-mail:

Country:

Operator:

IMEI nr:

Build number:

Re: Xperia E walkman sound enhancement problem

rs007 — Wed, 29 May 2013 08:55:31 GMT

but there is no prob with ics i think there is problem with the walkman app update given in the JB update to e dual so i guess there in no prob in hardware

Re: Xperia E walkman sound enhancement problem

ssd — Wed, 29 May 2013 16:22:23 GMT

same problem .. think its cause ram memory gets low and it gets kinda hanged...

Re: Xperia E walkman sound enhancement problem

abadeus — Thu, 30 May 2013 13:07:10 GMT

same problem too... i hope sony will release the update to fix this problem.

Re: Xperia E walkman sound enhancement problem

Anthony7 — Tue, 04 Jun 2013 19:58:46 GMT

hi, i'm from peru, i got the same problem...=S..i really like it the great sound of walkman on my xperia e...i think that problem is more software than hardware...porque, fui a las especificaciones de la aplicacion "walkman" y descubrí que minimiza uso de ram compartiendo permisos y contenidos con otras aplicaciones como el youtube, google y la extension de wikipedia. espero sony desarrolle una actualizacion donde unifiquen permisos y le den independencia al walkman....

Re: Xperia E walkman sound enhancement problem

Johan — Mon, 17 Jun 2013 08:56:20 GMT

Concerned team are still looking into this but more info is appreciated.

Please let us know the following.

Product: C150x or other variant

Build number:

Scenario how to replicate this:

Re: Xperia E walkman sound enhancement problem

rs007 — Mon, 17 Jun 2013 10:09:49 GMT

Model-C1604

build number-11.3.A.2.1

for me the sound lags while the surround sound is set to studio or any other nd the screen lock is activated u must realease a walkman update to solve prob.

Re: Xperia E walkman sound enhancement problem

Johan — Tue, 18 Jun 2013 09:54:34 GMT

Unfortunately due to hardware limitations it has been decided to remove some of the sound enhancements from Xperia E (both Single SIM and Dual SIM variants) to avoid disturbances when playing music in the Walkman app. So there will be no XLoud for improved audio in headphones for Xperia E and Xperia E dual in next SW releases.

Re: Xperia E walkman sound enhancement problem

abadeus — Tue, 18 Jun 2013 10:52:26 GMT

I am really disappointed with that decision. I think the problem is not caused by hardware limitations, when i keep the phone screen on, the "sound problem" disappear.

Please, would you re-check again before deciding to remove it?

Re: Xperia E walkman sound enhancement problem

vinuu — Wed, 19 Jun 2013 23:22:51 GMT

bt is der any solution fr dis problem?????

Re: Xperia E walkman sound enhancement problem

vinuu — Wed, 19 Jun 2013 23:24:44 GMT

or else release a new update for proper functioning of the phone

Re: Xperia E walkman sound enhancement problem

viswanth — Fri, 21 Jun 2013 06:52:13 GMT

pls turn off the headphone surround in the walkman app the prob is fixed.there is virtually no difference in turning that of