topic Re: Xperia Z Dead pixels in XPERIA archive

Xperia Z Dead pixels

Storvagun — Fri, 31 May 2013 16:24:09 GMT

Hello all!

After buying Xperia Z i've noticed some dead pixels(more than three), and immediately returned the phone to mobile provider where i bought it.

They've sent it to service and got confirmation that the phone should be replaced. This took 7 days, and now provider is telling me that they have to wait for replacement device(what ever this means).

Does Sony have some time constraints regarding replacement of the devices? Why do I have to wait for the device so long?

I really liked the phone so I'm sure you can understand my frustration while I wait...

Re: Xperia Z Dead pixels

Uliwooly — Fri, 31 May 2013 16:26:40 GMT

it'll be easier to get an answer on this matter if you contact Sony directly

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z Dead pixels

azzido — Fri, 31 May 2013 20:58:37 GMT

It is true that quality control in Foxconn or wherever in china Sony produce Xperias is simply a FAIL. It is a HORROR! Especially that we are talking about flagship high end device...
I am about to sent back the phone which I get as replacement because in new device vibration doesn't work at all... First one suffered dead pixels and other scrren issue, now vibration... what's next?

Quality control simply doesn't exist...

Re: Xperia Z Dead pixels

Alexander1 — Thu, 13 Jun 2013 13:58:04 GMT

Sorry to hear about your problems!

As uliwooly said above I recommend that you contact your local support to get this handled:

http://www.sonymobile.com/global-en/support/contact-us/