topic Re: Ringtone changes after restarting in XPERIA archive

Ringtone changes after restarting

johwhite30 — Mon, 13 May 2013 16:55:34 GMT

Software version: 11.2.A.0.21

Whenever my Xperia J is restarted it can't find the ringtone that I have selected. I am using a custom MP3 ringtone that is stored on the phone (no SD card in phone). I set the ringtone and it works ok until I turn the phone off. When I turn the phone back on it goes back to a preinstalled ringtone. When I go to select the ringtone again it just says "unknown ringtone". If I then go into select a ringtone and then goto Music Library it then says "Music Library Empty", which it isn't. After several attempts to goto the music llibrary it finally recognises that there is music in there that i can select.

Any ideas?

Re: Ringtone changes after restarting

Samuel1 — Tue, 14 May 2013 08:02:12 GMT

Sounds like there might be something wrong with the media scanner in the phone. Try open up Settings > Apps > All. Find the apps called "ProtectedMediaScanner" and "ProtectedMediaScannerTrigger" and clear data for these apps. Restart the phone, set the ringtone and restart the phone again to see if it worked.

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Re: Ringtone changes after restarting

Praha — Fri, 17 May 2013 11:13:09 GMT

Sir, i too face this issue... also many other issues like

frequent restart,

low headphone volume

touchscreen going freezed often..

i tired with update service, PC companion and also gave the phone to a service center.. still the problem is occuring... kindly consider this as JB feedback for xperia J and provide an update that solves these issues...

Re: Ringtone changes after restarting

johwhite30 — Thu, 23 May 2013 14:00:11 GMT

Hi. Thanks for the reply. I went to try your suggested fix but there are no apps called "ProtectedMediaScanner" and "ProtectedMediaScannerTrigger" so I can't clear the data on them.

Re: Ringtone changes after restarting

Samuel1 — Thu, 23 May 2013 14:02:59 GMT

Which software are you running in your phone? (Settings > About phone > Software/build number)

Re: Ringtone changes after restarting

johwhite30 — Thu, 23 May 2013 14:12:48 GMT

I put it in the first post: Software version: 11.2.A.0.21

Re: Ringtone changes after restarting

Milzam_ma — Thu, 30 May 2013 12:11:39 GMT

can sony fix this problem?

Re: Ringtone changes after restarting

johwhite30 — Mon, 03 Jun 2013 19:34:30 GMT

Any update on this? Should I be returning the phone as faulty?

Re: Ringtone changes after restarting

madara — Thu, 06 Jun 2013 05:15:15 GMT

i have the same problem and i am running in build number 11.2.A.0.31

and i do not have a "ProtectedMediaScanner" and the other media scanner on my xperia j