topic Re: Videoing problem in XPERIA archive

Videoing problem

paulatkins59_gm — Sun, 07 Jul 2013 22:01:34 GMT

Hi my name is Paul, I have an xperia Z and when i try to record a video it displays unknown error and won't video. If anyone knows the answer to my problem it would be much appreciated, thank you.

Re: Videoing problem

TomGreene — Sun, 07 Jul 2013 23:10:05 GMT

Are you on firmware 434? Does switching your phone on and off temp. fix the problem? Also are you having problems with voices search etc? I am on 434 and have these probs; the video camera pauses for 2 secs and says "unknown error" and crashes. Sony have said that the video camera problem is a known bug to them and is addressed in a future firmware update. I have nw idea which one as they would not say but will have been addressed in one of the firmware releases since 434

Re: Videoing problem

Alexander1 — Thu, 11 Jul 2013 13:06:14 GMT

I suggest that you try to clear data for the camera. Go to settings > apps > the tab all > camera > clear data. Then try to restart phone by press and hold the power button and the volume up button at the same time.

If you still experience problem I suggest that you try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

Re: Videoing problem

TomGreene — Thu, 11 Jul 2013 14:46:09 GMT

I am on 434 and I did all the steps suggested by Alexander as that was what Sony Customer Support UK initially suggested I do. I then explained to Sony Customer Support UK that a lot of people have this problem see the XDA website and Sony then said in an email which I have that the problem was a "known firmware issue which had been addressed in a future update" This bug has since gone but microphone issues still remain ie static noise on video camera.