topic Re: Xperia V - rebooting problem. in XPERIA archive

Xperia V - rebooting problem.

wrocph — Fri, 31 May 2013 00:12:06 GMT

Hi Everyone,

I really need to have this thing fixed as It gets REALLY annoying. My Xperia V is rebooting about every 20minutes while I'm listening to the music, or using other apps (ebook reader mostly). I thought it might be an app-related problem but it seems as if it is not. I tried to use the phone in the safe mode (as suggested in one of the threads in here) but that didn't solve the problem - THe phone is new, I bought it last month in Denmark and it's up to date with the system updates. What can I do??? Can somebody from the Sony Care write how to proceed with this case? THanks.

beside this and quite dissapointing battery life - I like this device.

Re: Xperia V - rebooting problem.

Samuel1 — Fri, 31 May 2013 14:06:33 GMT

Did you try to repair the phone software via PC Companion? If not, you should give it a try.

http://www.sonymobile.com/update

If the problem still persists after the repair, you should contact your local Xperia Support for information on how to send the phone in to service.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia V - rebooting problem.

wrocph — Fri, 31 May 2013 22:38:55 GMT

Thank you Samuel, I'll give it a try this weekend and will keep you posted about the results. Hope the system repair will help. Any idea what's causing the reboots?

Re: Xperia V - rebooting problem.

wrocph — Thu, 06 Jun 2013 11:24:25 GMT

Unfortunately I'm not able to repair the system software on the phone - PC companion is only letting me go through the preparation step (no.2) and than it stops. Tryied to uninstall PC Companion, download the newest version, cleaned my computers' cache, deactivated the firewall, no results.

Re: Xperia V - rebooting problem.

Samuel1 — Mon, 10 Jun 2013 07:37:12 GMT

If you have the possibility, you could try to use another PC to repair the phone, just in case there is something in the computer that makes it unable to update.

If it's still not possible to repair, you unfortunately have to send in the phone to a service center for repair, check my previous post for more info.

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Re: Xperia V - rebooting problem.

Toaarseth — Sun, 16 Jun 2013 14:36:10 GMT

I am sorry to say that this is a problem that Sony still have not fixed. I am from Norway and have been in contact with support, only solution is repair the with software, it does not fix it. Then sent my phone in for repair, looks like they have done the same thing, still no success. In the last 3 days I have so far had 6 reboot, random. It seems to be linked to overheating, but I have not used more than 3 apps at one time(GPS, music and bluetooth). It is quite frustrating.

Re: Xperia V - rebooting problem.

plamend — Thu, 17 Oct 2013 10:02:39 GMT

Hi guys,
have you tried to turn off anything in Smart connect application. I stopped him this morning and since then my phone works without reboot. Before that I had had 3 reboots for 20 minutes.

Re: Xperia V - rebooting problem.

Sam — Fri, 18 Oct 2013 01:19:31 GMT

@plamend - I am glad that you fixed this, however it is very odd that this caused that particular issue. What did you have set in the Smartconnect application if you dont mind me asking?

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Re: Xperia V - rebooting problem.

NikNikS — Thu, 24 Oct 2013 19:55:23 GMT

Not sure if it's the same issue but I seem to have a working solution to my problem that was similar:

I experienced exactly the same problems as people have described here. Phone would randomly auto shutoff (and in some cases restart). I thought it may be related to network access or file IO as the restarts seemed more often when using the phone more heavily or when in transit and moving across areas of low network/signal quality (interestingly at work where we have a very strong signal it restarted less frequently). I had reset the phone and removed and reinstalled all apps as suggested by Sony. Waste of time. Kept happening. I was reluctantly about to send the phone to Sony although with little hope of them being able to resolve it based on comments here when it struck me that the behavior was very similar to how the phone shuts down when the battery is drained. As far as I could tell my battery was good. It hadn't suffered any of the problems that people have reported elsewherewith incorrect charged status and seemed to charge and discharge linearly but figured that I would see if a new battery solved the problem. It did. I replaced the battery this time last week and no restarts at all since. Previously it would have gone 10 to 20 times per day (the ones I would know about as there were probably more when I wasn't watching).

I can't guarantee this but in my situation it worked for me.

Word of warning: I bought a replacement battery on eBay. Read the reviews carefully. The first one I bought just didn't even charge! however the second one from a different seller works an absolute treat.

Hope this helps others. I was very close to hitting it with a hammer as it was so frustrating but now I have my Xperia V back and It's great again !!

If this does prove to be the solution and others can confirm we should be pushing Sony to ship replacement batteries as a matter of course to anyone who expriences this. @Samuel and the rest of the Sony Xperia Support Staff please can you comment on whether Sony will do this.

Re: Xperia V - rebooting problem.

plamend — Tue, 05 Nov 2013 07:30:35 GMT

@ sam- Actually it is a partial fix. i still have unexpected reboots but not so frequently. You can try just to turn off those application from settings-> applications -> all applications ( tab) then then select smart connect and click on deny button .

Re: Xperia V - rebooting problem.

arturiu — Thu, 07 Nov 2013 22:38:44 GMT

Also consider disabling LTE network in your phone's Settings

Re: Xperia V - rebooting problem.

Snoopimaru — Fri, 22 Nov 2013 18:05:46 GMT

I've had this phone for a while now, and the rebooting has got me at my wits end.

Does anybody know if rooting will solve this problem? I am starting to consider loading a custom rom/kernel but I don't want to void my warranty if this could still be a hardware related issue.

Re: Xperia V - rebooting problem.

Alfred1 — Tue, 26 Nov 2013 08:55:17 GMT

Everything you said was the exact same experience happened to my xperia v. I have been suffering for six months going back and forth at the Sony service center but up to now my phone restarts on itself. I've told the service center technician that it could be the battery but they said my battery is fine and charging properly. My phone doesn't restart when it is hook to a charger. So I really think it's the battery.

Re: Xperia V - rebooting problem.

Alfred1 — Tue, 26 Nov 2013 08:58:56 GMT

By the way this is my 3rd smart phone from Sony. I used to have Arc S and xperia Go. But with the recent experience I had with Sony I'll be switching to another brand. Goodbye Sony.

Re: Xperia V - rebooting problem.

samsajson — Sat, 28 Dec 2013 06:50:28 GMT

the solution for this problem is to change the sim card with micro sim

Re: Xperia V - rebooting problem.

austin27 — Tue, 31 Dec 2013 03:05:50 GMT

I have Xperia v (lt25i) and without having full knowledge I bricked my phone and went to repair guy, now he did something and it's showing lt25c
don't know how to get back on lt25i plz help me

I tried flashing but it says error

Re: Xperia V - rebooting problem.

nexium1 — Wed, 08 Jan 2014 20:50:38 GMT

Hi.

My Xperia V also restarts a lot.

Actually, I have isolated the restart problem on my phone. It happens when I take the train from my home to my university, and it allways happens when the train passes a specific city (Sorø, in denmark). So, the restart problem is, in my case, when the phone is canging to a new carrier-mast.

It is not dependent on what time on the day it is, or if the phone is on "Safe mode". I have tried activating "Flight mode" when using the train, and guess what - the phone dosen't restart. I've done dosens of times, and every time the phone is on flight mode, it DOSENOT restart, and vice versa.

All in all, I have a phone that dosent "support" mass-transit or moving it across the tele-networks. Sure hope the 4.3 update is fixing that.

Can some of you people try and see if it helps your phones?

(BTW: I have tried to repair the phone several times using sonys tools)

BBTW: the speakerphone-option dosen't work during calls. Do you also have that problem? (for danes: Jeg kan ikke sætte den på hæjtaler-funktion under et opkald, hvilket er vildt irriterende! Jeg har fået byttet telefonen 3 gang til en ny, pga det).

I have uploaded a picture of the battery usage when the phone is takeing its restart- when commuting to university:

BTW: The phone had been on for about 10-12 hours , and not 5 hours like the photo says (i took it out of the carger on the morning, and took this picture in the evening. Dont know what to make of that.

Re: Xperia V - rebooting problem.

m_pi — Sat, 29 Mar 2014 16:31:53 GMT

Hi!

@nexium1

I experience similar issues. My phone reboots when I exit metro station next to my work.

Does anyone know if Android 4.3 update fixes this problem?

m_pi