topic Re: fivi in XPERIA archive

fivi

e_v_rything1 — Tue, 18 Jun 2013 08:56:16 GMT

After the latest update 253 xperia z's camera appears an error message on the screen and doesn't start

Re: fivi

Henke — Tue, 18 Jun 2013 09:02:19 GMT

Try this:

Go to settings, apps, go to all, open "Camera" and press "Clear data".

Now try again and see if the problem still persists.

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Re: fivi

e_v_rything1 — Tue, 18 Jun 2013 11:05:43 GMT

I made these steps but nothing has changed the camera doesn't work

Re: fivi

Henke — Tue, 18 Jun 2013 11:55:41 GMT

Tried to remove/insert SD-card? Tried without SD-card?

If problem persists I recommend you to do a repair of the phone software via Sony PC Companion:

Click on this link to get Sony PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.

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Re: fivi

e_v_rything1 — Wed, 19 Jun 2013 12:28:43 GMT

I tried to repair my phone as you tellme via pc companion but in addition to all my filles deleted from my phone and the problem still remains the camera doesn't works Maybe is broken?

Re: fivi

Henke — Wed, 19 Jun 2013 12:34:37 GMT

Ok, yes it sounds like something has happened to the hardware.

I recommend that you contact your local support for further information

on how to send it in to a repair center for investigation:

http://www.sonymobile.com/global-en/support/contact-us/contact-info/