topic charging issues in XPERIA archive

charging issues

Macgirlver — Wed, 29 May 2013 05:36:38 GMT

I have a Z handset with charging issues. I can plug my phone in for an overnight charge and 8 hours later the handset is only 75% - from a starting 30%. I can get a faster charge off my laptop at times. Is this an issue with software or the charge plug?

Cheers

Re: charging issues

GeoffH — Wed, 29 May 2013 06:12:57 GMT

uninstall all -task -memory -battery managers -battery savers anti virus and any other utility you have that effects proper phone management then report back

if the above makes no difference then do a update repair using SUS (sony update service) back up your data first as this will wipe the phone clean

do not install any apps until you are sure it is tested and fixed

you may have a faulty charger but you must rule out everything else first

Re: charging issues

tom_durkin — Wed, 29 May 2013 08:57:18 GMT

Type *#*#7378423#*#* into the phone dialler, go to service tests and choose battery health test, then you can see if it is an issue with the battery.

Re: charging issues

Macgirlver — Wed, 29 May 2013 22:09:30 GMT

thanks - diagnostic says battery health good.

Re: charging issues

Macgirlver — Thu, 30 May 2013 02:30:34 GMT

Thanks for that - did all of the above, a nope, still crap - 45 minutes on the charge block = and extra 6% battery charge. Looks like the changer

Thanks for your help

Re: charging issues

Samuel1 — Fri, 31 May 2013 11:45:21 GMT

Try to reset the phone or repair phone software via PC Companion:

http://www.sonymobile.com/update

If the problem still persist after this, you should send in the phone to a service center for repair.