topic Re: I cannot power on my phone in XPERIA archive

I cannot power on my phone

gthirata — Tue, 23 Apr 2013 03:03:51 GMT

Please,

I'm having a serious problem.

My Xperia E Dual has discharged and doesn't turn on anymore.

I've put it to charge on USB and cable, but after hours it does not respond or turn on.

I've done everything as instructed on the Troubleshooting of Xperia Care and still no results.

Could anyone help me?

Thanks.

Re: I cannot power on my phone

Sam — Tue, 23 Apr 2013 03:32:28 GMT

Please try running a repair if you have not already:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions.

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Re: I cannot power on my phone

gthirata — Tue, 23 Apr 2013 03:34:24 GMT

Hi Sam,

I'm sorry, but the phone does not turn on, so it is not recognized by PC Companion.

Already tried that.

Re: I cannot power on my phone

Sam — Tue, 23 Apr 2013 03:38:06 GMT

Please try following these steps specifically, (do not connect the phone till the last step and only in the method described) this will allow you to run a repair with the phone powered off.

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Re: I cannot power on my phone

gthirata — Tue, 23 Apr 2013 03:48:43 GMT

OK, I'll try.

Can you explain to me what happened and if this problem is common and keeps happening?

Re: I cannot power on my phone

gthirata — Tue, 23 Apr 2013 05:27:25 GMT

Didn't worked.

What should I do now?