topic Re: SP touch does not respond when charging(dc/usb) in XPERIA archive

SP touch does not respond when charging(dc/usb)

isvicbhasme — Sun, 26 May 2013 17:33:01 GMT

I've recently bought a xperia SP. Since day 1, the phone very rarely responds to touch events when charging. Is this a known issue? Or am I the only 1 facing this problem!?

Re: SP touch does not respond when charging(dc/usb)

ZdendaF — Sun, 26 May 2013 19:18:07 GMT

I have a opposite problem ... On my phone the display is facing the touch issue when it doesn't connect to USB and when charning. When the phone is connect to the charger the display issue is gone. I try to recalibrate the g sensors, but I helped only for a while ;(

Re: SP touch does not respond when charging(dc/usb)

Samuel1 — Mon, 27 May 2013 08:43:58 GMT

This is normally related to grounding in the wall socket you're using. Does the same thing happen if you connect the charger to another wall socket?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: SP touch does not respond when charging(dc/usb)

isvicbhasme — Mon, 27 May 2013 09:38:32 GMT

This problem occurs on all the wall sockets and even when connected to laptop via usb.

Re: SP touch does not respond when charging(dc/usb)

Samuel1 — Mon, 27 May 2013 09:48:10 GMT

Alright. And you have tried some different chargers/cables as well?

If that's the case, you should send in the phone and charger to an authorized service center for repair. Contact your local Xperia Support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: SP touch does not respond when charging(dc/usb)

norwing — Mon, 27 May 2013 15:36:19 GMT

I am also suffering from this same exact problem, ie, the phone does not respond well to touch while charging.

My Sony Xperia SP is brand new and I am quite disappointed with this problem.

Re: SP touch does not respond when charging(dc/usb)

Samuel1 — Tue, 28 May 2013 07:36:17 GMT

I understand your frustration and disappointment. Try the things mentioned in this thread if you experience the same issues as isvicbhasme.

Re: SP touch does not respond when charging(dc/usb)

tanmaya — Fri, 31 May 2013 05:46:25 GMT

I am also having the same problem .My new xperia sp is missing touches when it is charging.

i also tried using different chargers ,sockets and everything but of no use.

Can it be a hardware issue or a software problem.?

Please advise

Re: SP touch does not respond when charging(dc/usb)

DashWatson — Sat, 01 Jun 2013 19:21:50 GMT

Same here, phone touchscreen is mostly unresponsive during charging and even when placed on a horizontal surface...

Re: SP touch does not respond when charging(dc/usb)

Samuel1 — Mon, 10 Jun 2013 07:43:35 GMT

@tanmaya & DashWatson, did you try to repair the phone software as well?

Re: SP touch does not respond when charging(dc/usb)

alen_niki — Sun, 02 Mar 2014 08:41:42 GMT

I've got the same problem . I updated my SP to version 4.3 with Sony companion software. The problem persist!

I'm really regretful about buying Sony phone although my last phone was Xperia x1 and it was such good one.

Re: SP touch does not respond when charging(dc/usb)

_alexdon_ — Sun, 02 Mar 2014 08:43:00 GMT

Visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/